At a Glance
- Tasks: Manage transport services and ensure smooth operations for rail replacements.
- Company: Join Arriva, a leader in road transport services with a focus on teamwork.
- Benefits: Enjoy free travel after 6 months, discounts, and a supportive helpline.
- Other info: Flexible hybrid working with opportunities for career growth.
- Why this job: Be part of a dynamic team making a real difference in transport services.
- Qualifications: Experience in support roles, strong communication, and IT skills required.
The predicted salary is between 26995 - 26995 £ per year.
Join the Arriva Road Transport Services Team!
Location - York or Derby with hybrid working
Shifts - working 4 on 4 off a mixture of both day and night shifts so flexibility is required
Salary - £26,995 per annum
Who we are:
Arriva Road Transport Services (ARTS) which is part of Arriva UK Trains, oversees and manages all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support across the portfolio of customers within ARTS in both a pre-planned and on an emergency basis.
The Role
We have an exciting opportunity to join the team as a Service Controller based in our York offices. Reporting into the Contact Centre Manager you will help deliver an effective and efficient support service for Train Operating Companies pre-planned and emergency rail replacement requirements.
The role is part of a rostered team to deliver effective rail replacement service for internal (AUKT) and external TOC’s, working a shift pattern based on a 24/7 roster, including weekend work and night work on a 4 on 4 off basis. Hybrid working means 2 out of 4 shifts can be worked from home.
What will I be doing as a Service Controller?
- Author and distribute incident reports where necessary to support the compliance arm of the business.
- Use Oracle to raise requisitions for purchase orders.
- Respond to TOC/customer requirements by sourcing, procuring and managing alternative road transport services (taxi and coach) and co-ordination staff through platforms such as text messaging, Microsoft Teams and telephony.
- Liaising with other External TOCs during joint operations.
- Ensure all services are monitored and tracked to ensure that they are running on time.
- Proactively manage operational issues arising on the day.
- Work closely with TOC Controllers and suppliers by communicating on a regular basis.
- Manage the provision of stand-by vehicles.
- Completion of paperwork involved in the day to day running of the department, including data input into Decision Support and Operational Management Systems.
- Work closely with the other Arriva departments – to ensure the smooth and efficient operation of the business.
- Responsible for making sure coach and taxi services are procured to the agreed Arriva pricing structure.
What will I need to be successful in the Service Controller role?
- Experience in a contact or support centre environment.
- Strong incident reporting and report writing skills.
- Ability to deal with complex information.
- Ability to work under pressure.
- A professional telephone manner with ability to negotiate best price.
- High level of attention to detail.
- Strong I.T. skills with computer literacy in a variety of applications (Microsoft word / Excel / PowerPoint).
- Strong time management skills.
- Flexibility towards around rostering based on a 4-on-4-off shift pattern.
- Ability to work night shifts and weekends shifts.
- Team player.
- Good stakeholder management skills.
Although not essential the following would be beneficial;
- Familiarity with rules and regulations of both the railway and road transport industry.
- Aware and understanding of basic EU and GB Domestic driving hours.
- Experience of working in the transport industry.
- Good knowledge of UK geography.
- Basic understanding of relevant passenger transport operations.
- Understanding of Public Service Vehicle Accessibility Regulations 2000.
Our benefits include:
- Free travel on Arriva branded rail services around the country after 6 months service.
- Arriva Village – web based discounts on various products/services on the high street.
- Employee Assistance Programme – 24hr helpline, covering a multitude of subjects.
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Service Controller in Derby employer: arriva
Arriva Road Transport Services is an exceptional employer, offering a dynamic work environment in York or Derby with the flexibility of hybrid working. Employees benefit from competitive salaries, free travel on Arriva services after six months, and a strong commitment to diversity and inclusion, ensuring that every team member's unique experiences and talents are valued. With opportunities for professional growth and a supportive culture, Arriva is dedicated to fostering a rewarding career for all its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Derby
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like arriva.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by arriva. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Service Controller in Derby
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at arriva, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at arriva and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into arriva. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at arriva
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at arriva.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to arriva.
