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- Tasks: Assist with catering supply and provide top-notch customer service at Edinburgh Waverley.
- Company: Join a dynamic team in a bustling train station environment.
- Benefits: Competitive salary, diverse workplace, and opportunities for personal growth.
- Other info: Flexible shifts, training provided, and a focus on diversity and inclusion.
- Why this job: Make a real difference by ensuring customers have a great travel experience.
- Qualifications: Previous customer service experience and ability to handle pressure.
The predicted salary is between 33216 - 33216 £ per year.
Salary is £33,216 per year based on 35 hours per week. An exciting position has become available for a Customer Service Assistant based at Edinburgh Waverley. Joining part of the existing team at Edinburgh, you will assist with both catering supply and customer service procedures, ensuring a safe and effective workplace for all our teams and customers. You will continually provide excellent customer service no matter what the circumstances are.
You will be responsible for picking and taking catering orders from the Service Centre on the Station to the train, ensuring all orders are fulfilled and delivered on time to the relevant train, ensuring all temperature checks are adhered to and carrying out cleaning as required. You will also be responsible for a variety of tasks including following all safety procedures, answering customer enquiries and assisting customers to the trains as well as ensuring our trains have the correct stock on board. It will be your responsibility to sign for deliveries of catering products, ensure stock rotation, refresh and deliver pump pot to the trains.
At all times you will keep our customers, and those of other Train Operating Companies informed of any changes to their train service especially in times of disruption. This position covers a variety of shifts over 7 days between 04:45 and 19:30, although Sunday is outside the working week you will be rostered to work and be expected to work it if it can't be covered.
If you are interested in applying for this position you will need to send in your CV and attach a personal statement to clearly demonstrate your skills and experience relevant to the below:
- Previous customer service experience
- Experience of working shifts
- Basic food hygiene (although training will be given)
- Ability to handle difficult situations
- Ability to think on your feet
- Experience of meeting deadlines and working under pressure
- Experience within logistics (although not essential)
- IT Literate
The successful candidate will be required to undertake a medical examination & substance abuse screening and a DBS check. To apply, please submit your CV by the close date of Friday 22nd May 2026.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Customer Service Assistant- Edinburgh Waverley employer: Arriva
Contact Detail:
Arriva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant- Edinburgh Waverley
✨Tip Number 1
Get to know the company! Research Edinburgh Waverley and its customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle difficult situations or customer enquiries. Role-playing with a friend can help you feel more confident when it comes to the real deal!
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can set up job alerts to stay updated on new opportunities that match your skills.
We think you need these skills to ace Customer Service Assistant- Edinburgh Waverley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Assistant role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Personal Statement: Your personal statement is your chance to shine! Use it to showcase your ability to handle difficult situations and work under pressure. We love seeing real-life examples, so don’t hold back on sharing your experiences!
Show Off Your Flexibility: Since this role involves various shifts, make sure to mention your availability and willingness to work weekends. We appreciate candidates who are flexible and ready to jump in when needed!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can set up alerts for future opportunities while you’re there!
How to prepare for a job interview at Arriva
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled difficult situations or provided excellent service in the past. This will show that you understand the importance of customer satisfaction, especially in a fast-paced environment like Edinburgh Waverley.
✨Familiarise Yourself with the Role
Take some time to really understand the job description. Know what tasks you'll be responsible for, such as catering orders and stock management. Being able to discuss these responsibilities during the interview will demonstrate your genuine interest in the position and your readiness to take on the challenges.
✨Showcase Your Flexibility
Since this role involves working various shifts, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you successfully managed shift work or adapted to changing schedules. This will highlight your reliability and commitment to the team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they handle customer feedback. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.