Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and execute the communications strategy for a major transformation programme.
- Company: Arriva is a leading European transport partner, connecting communities sustainably since 1938.
- Benefits: Enjoy flexible working options, corporate perks, and a chance to make a real impact.
- Why this job: Join a dynamic team driving change and innovation in a reputable company with a strong sustainability agenda.
- Qualifications: Experience in leading communications for large-scale transformations and excellent storytelling skills required.
- Other info: This role is a 12-month fixed-term contract with opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
Communications Lead – Lacon House, WC1X 8NL
You could be just the right applicant for this job Read all associated information and make sure to apply.
Communications Lead – Project Elevate – Minimum of 12 months FTC
Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager – who acquired Arriva in 2024.
The main purpose of the role is to lead and deliver the communications strategy and execution for a major transformation programme. This role ensures that all stakeholders are engaged, informed, and aligned throughout the programme lifecycle. The Communications Lead will act as a strategic advisor and delivery expert, embedding effective communication practices that drive understanding, buy-in, and behaviour change across the organisation.
Direct responsibilities:
• Strategic Planning:
– Develop and own the transformation communications strategy aligned with the programme vision, goals, and timelines.
– Identify and map key stakeholders and tailor communications approaches accordingly.
– Ensure communication supports cultural change and helps mitigate resistance.
• Content Development:
– Create compelling, clear, and timely content (e.g., newsletters, presentations, FAQs, intranet updates, video scripts) that articulates the programme’s value and progress.
– Develop messaging frameworks that resonate with different audiences (execs, managers, frontline staff).
Stakeholder Engagement:
– Partner with HR, IT, and business unit leads to ensure consistent messaging and engagement.
– Act as a trusted advisor to senior leadership on communication opportunities, risks, and issues.
– Organise and support events (e.g., town halls, Q&A sessions, webinars) to foster engagement.
Channel Management:
-Utilise a mix of channels (digital, face-to-face, email, social) to reach stakeholders effectively.
-Monitor channel effectiveness and adjust communication tactics based on feedback and analytics.
-Change & Readiness Support:
-Work closely with change managers and programme teams to align communications with change plans and readiness assessments.
– Support communications that help people adopt new systems, processes, or behaviours.
Risk and Issue Management:
– Anticipate and manage reputational risks related to transformation communications.
– Respond swiftly and effectively to emerging communication issues or resistance.
Key Deliverables:
– Transformation communications plan and roadmap •
– Stakeholder mapping and engagement plans
– Core messaging frameworks and toolkits
– Content calendars and communication assets
– Feedback and impact analysis reports
– Leadership briefing packs and speaking notes Knowledge, skills and experience
Essential:
– Proven experience leading communications for complex, large-scale transformation or change programmes
– Strong copywriting, storytelling, and content creation skills
– Experience working with senior stakeholders and influencing at all levels
– Deep understanding of change communications and employee engagement best practices
– Ability to translate complex information into accessible, audience-specific messages
– Excellent planning and project management skills
Desirable:
– Familiarity with tools like SharePoint, MS Teams, intranet platforms, video editing software, etc
– Proven track record of delivering enterprise-level transformations (e.g., digital, ERP, M&A integration)
– Certifications in programme/project management (e.g., MSP, PgMP, PRINCE2, PMP) desirable
– Experience in managing executive-level stakeholders and governance
This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
The closing date for Applications is Monday 1st September 2025. Arriva Group reserve the right to close this vacancy early.
Communications Lead - Lacon House, WC1X 8NL employer: Arriva
Contact Detail:
Arriva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Lead - Lacon House, WC1X 8NL
✨Tip Number 1
Familiarise yourself with Arriva's current communications strategies and recent transformation projects. Understanding their approach will help you tailor your discussions during interviews, showcasing your knowledge and alignment with their goals.
✨Tip Number 2
Network with professionals in the transport and communications sectors. Engaging with industry peers can provide insights into best practices and may even lead to referrals, increasing your chances of landing the role.
✨Tip Number 3
Prepare examples of how you've successfully managed communications during change initiatives. Be ready to discuss specific challenges you faced, the strategies you implemented, and the outcomes achieved to demonstrate your expertise.
✨Tip Number 4
Stay updated on the latest trends in change communications and employee engagement. Being knowledgeable about current tools and techniques will not only impress during interviews but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Communications Lead - Lacon House, WC1X 8NL
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of Communications Lead, especially in transformation programmes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic planning and content development skills. Use specific examples from your past experiences that demonstrate your ability to lead communications for large-scale transformations.
Highlight Relevant Experience: In your CV, emphasise your proven experience in change communications and stakeholder engagement. Include metrics or outcomes from previous roles to illustrate your impact and effectiveness in similar positions.
Tailor Your Application: Make sure to customise your application materials for Arriva. Use keywords from the job description, such as 'stakeholder mapping' and 'content calendars', to ensure your application resonates with the hiring team.
How to prepare for a job interview at Arriva
✨Understand the Transformation Programme
Make sure you have a solid grasp of the transformation programme that the Communications Lead will be overseeing. Familiarise yourself with Arriva's goals and how effective communication can drive change within the organisation.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with various stakeholders in previous roles. Highlight your ability to tailor messages for different audiences, as this is crucial for the role.
✨Demonstrate Your Content Creation Expertise
Be ready to discuss your experience in creating compelling content. Bring samples of your work, such as newsletters or presentations, to showcase your storytelling and copywriting skills.
✨Prepare for Change Management Discussions
Since the role involves supporting cultural change, be prepared to discuss your understanding of change communications. Share strategies you've used to mitigate resistance and foster engagement during transformations.
