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- Tasks: Lead commercial analysis and provide insights to drive revenue growth.
- Company: Join Grand Central, a pioneering open-access train operator.
- Benefits: Enjoy unlimited free travel, healthcare, and a contributory pension scheme.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real impact on the future of rail and shape commercial strategy.
- Qualifications: Degree-educated with strong analytical skills and experience in BI tools.
The predicted salary is between 40000 - 50000 £ per year.
Location: York
Organisation: Grand Central
Make a real impact in open‑access rail. Shape commercial strategy. Drive growth.
Grand Central is an open‑access train operator connecting the North East and West Yorkshire with London. With no government funding, our success is driven entirely by our customers — which is why we're committed to delivering exceptional journeys, meaningful community engagement and continuous commercial innovation.
We’ve been proudly linking London Kings Cross, Yorkshire and the North East since 2007, calling at smaller stations and supporting local organisations along the way.
The Opportunity
We’re looking for a Commercial Analysis Manager to lead and evolve our commercial analysis function. You'll provide critical forecasting, insight and reporting that inform decision‑making across the business and directly influence revenue growth.
Working closely with the Head of Commercial, Revenue Management, Pricing, Marketing and the Arriva UK Trains Growth team, you’ll be at the heart of shaping Grand Central’s commercial performance — now and in the future.
What You’ll Be Doing
- Lead Grand Central’s commercial analysis, insight and trading reporting to provide clear visibility of performance and industry trends.
- Identify emerging customer behaviour trends and translate insight into actionable recommendations for Revenue Management and Marketing.
- Deliver accurate revenue and demand forecasts, maintaining key KPIs and acting as SME for the GC Revenue Forecasting Model.
- Develop and enhance data analysis and reporting capability using the Arriva BI platform.
- Oversee Grand Central’s revenue claims process, ensuring the business maximises value from IAD and SPD claims.
- Support modelling and evaluation for business development initiatives — including timetable changes, new routes, service enhancements and engineering impact analysis.
- Line‑manage the Revenue Analyst Placement Student and oversee the Group Booking function.
Essential Criteria
- Degree‑educated (or equivalent) with strong numerical and written communication skills.
- Proven analytical background with experience using BI tools and multiple data sources.
- Confident communicator able to present clearly to senior stakeholders.
- Commercially minded with the ability to translate insight into tangible business improvements.
- A proactive, curious and challenging thinker — comfortable working at pace and juggling priorities.
- A positive, dynamic team player with a passion for understanding complex issues.
Desirable
- Experience with rail industry systems such as LENNON and MOIRA.
- Understanding of PDFH principles.
- Previous Open Access experience.
Why Join Grand Central?
We offer a range of benefits designed to support your lifestyle, wellbeing and career growth.
Core Benefits
- Contributory pension scheme through the Arriva Workplace Pension Plan (AWPP).
- Unlimited free travel for you and your immediate family on all Grand Central services.
- Concessionary travel on other Arriva UK Trains franchises.
- Access to a 24/7 Employee Assistance Programme (Health Assured).
Additional Benefits (after probation)
- Friends & Family travel passes.
- AXA PPP Healthcare medical insurance (taxable).
- WPA wellness package including dental and optical (taxable).
- Childcare Voucher Scheme.
- Cycle to Work Scheme.
- Access to Arriva Village rewards and benefits.
At Arriva, we celebrate diversity and believe our differences make us stronger. We’re committed to creating an inclusive workplace where everyone can thrive and reach their full potential.
Commercial Analysis Manager employer: Arriva
Contact Detail:
Arriva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Analysis Manager
✨Tip Number 1
Network like a pro! Reach out to people in the rail industry, especially those connected to Grand Central. Attend events, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Grand Central’s recent projects and initiatives. Show us you’re genuinely interested in our mission and how you can contribute to our commercial strategy. Tailor your examples to highlight your analytical skills and how they can drive revenue growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Commercial Analysis Manager. Focus on your ability to translate insights into actionable recommendations and how you’ve successfully managed data analysis in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Grand Central team. Let’s make an impact together!
We think you need these skills to ace Commercial Analysis Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Analysis Manager role. Highlight your analytical skills and any experience with BI tools, as these are key for us. Use specific examples that demonstrate how you've driven growth or improved performance in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the rail industry and how you can contribute to Grand Central's commercial strategy. Keep it engaging and make sure to connect your skills to the job description.
Showcase Your Communication Skills: As a confident communicator, it's important to showcase this in your application. Whether it's through your CV or cover letter, make sure you present your ideas clearly and concisely. We want to see how you can effectively communicate insights to senior stakeholders.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Grand Central!
How to prepare for a job interview at Arriva
✨Know Your Numbers
As a Commercial Analysis Manager, you'll need to demonstrate your analytical prowess. Brush up on key metrics and KPIs relevant to the rail industry, especially those that impact revenue growth. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Communication Skills
You'll be presenting insights to senior stakeholders, so practice articulating complex data in a clear and engaging way. Prepare examples of how you've successfully communicated findings in previous positions, focusing on the impact of your recommendations.
✨Understand Customer Trends
Research current trends in customer behaviour within the rail industry. Be prepared to discuss how you would identify and leverage these trends to inform marketing strategies and revenue management. Showing that you can translate insights into actionable recommendations will set you apart.
✨Familiarise Yourself with BI Tools
Since the role involves enhancing data analysis capabilities using BI platforms, make sure you're comfortable discussing your experience with these tools. If you have specific examples of how you've used BI tools to improve reporting or forecasting, bring those to the table.