CrossCountry is seeking an Operational and Customer Standards Manager in Birmingham to lead the development and continuous improvement of operational and customer service standards across the business. You will combine railway insight, customer experience data and stakeholder feedback to shape practical standards that work in real-world environments.
In Fleet & Safety, you will lead with empathy, build trust, and drive meaningful improvements at pace, balancing safety with service quality and
#J-18808-Ljbffr
Railway Operations & Customer Standards Leader in Birmingham employer: arriva
Arriva Group is an outstanding employer that prioritises the development and well-being of its employees, offering a supportive work culture where safety, compliance, and customer service are paramount. As a Coach Operations Supervisor at our Bangor depot, you'll enjoy opportunities for career advancement while working in a dynamic environment that values teamwork and operational excellence. With a commitment to employee growth and a focus on delivering a reliable service, Arriva provides a fulfilling workplace for those passionate about passenger transport.
