At a Glance
- Tasks: Support the delivery and improvement of the ACE platform across Arriva's transport networks.
- Company: Join Arriva, a leading European passenger transport partner with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Work in a fast-paced environment with opportunities for growth and collaboration.
- Why this job: Be part of a team that enhances customer experience and operational delivery in transport.
- Qualifications: Strong analytical skills and experience in digital platforms or technology products.
The predicted salary is between 30000 - 40000 £ per year.
Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. We employ around 35,000 people and deliver more than 1.5 billion passenger journeys each year, connecting people and communities safely, reliably and sustainably. Following our acquisition by I Squared Capital in 2024, Arriva is continuing to invest in innovation and digital capability across our transport networks. This includes the development and enhancement of the Arriva Customer Engine (ACE) platform, which supports customer experience and operational delivery across our businesses.
We are now looking for an ACE Delivery Analyst to support the successful delivery and continuous improvement of the ACE platform across Arriva UK Trains, UK Bus and future product clients. Reporting to the ACE Delivery Lead, you will play a key role in supporting platform releases, coordinating delivery activities, and ensuring changes are implemented in line with functional, compliance and legal requirements.
Key Responsibilities- Delivery Support & Analysis
- Assist in planning and coordinating ACE platform releases, ensuring dependencies, risks and timelines are clearly documented and managed.
- Analyse business and non-functional requirements and translate them into clear technical specifications for development teams and suppliers.
- Change & Continuous Improvement
- Support the management of change requests and platform improvement initiatives.
- Track delivery progress and report on status, risks and outcomes.
- Maintain accurate documentation of defects, risks and dependencies throughout the delivery lifecycle.
- Testing Coordination
- Work closely with the ACE Testing Team to prepare User Acceptance Testing (UAT) plans and define entry and exit criteria.
- Ensure test results are captured, documented and communicated effectively.
- Provide additional support for UAT and smoke testing when required.
- Compliance & Governance
- Ensure delivery activities align with Arriva’s Cyber Security and Information Assurance Policy Framework.
- Support compliance checks against legal, regulatory and architectural standards.
- Stakeholder Communication
- Provide clear and timely updates to ACE Product Managers, the ACE Delivery Lead and development partners on release schedules and delivery progress.
- Liaise with external suppliers to ensure technical and service requirements are met.
What we'd like from you
We are looking for someone who combines strong analytical capability with the ability to work collaboratively across technical and business teams. You will bring:
- Strong analytical and problem-solving skills, ideally with experience supporting the delivery of digital platforms or technology products.
- Familiarity with agile methodologies and the software development lifecycle.
- Excellent documentation and communication skills.
- The ability to manage multiple priorities in a fast-paced delivery environment.
- An understanding of compliance, cybersecurity and technical architecture principles (desirable).
Finally, we’re looking for candidates who align with Arriva’s values and are passionate about developing people, supporting growth and helping to build the future leadership pipeline across the organisation. The closing date for applications is Wednesday 3 June 2026. Arriva Group reserves the right to close this vacancy early.
ACE Delivery Analyst employer: Arriva
Arriva is an exceptional employer that prioritises innovation and employee development within a dynamic work culture. As part of a leading European passenger transport partner, employees benefit from a collaborative environment that fosters growth and offers opportunities to contribute to meaningful projects, such as the ACE platform. With a commitment to sustainability and community connection, Arriva provides a rewarding workplace for those looking to make a positive impact in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land ACE Delivery Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Arriva on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the ACE platform inside out. Familiarise yourself with its features and how it impacts customer experience. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to delivery support and analysis. This will help you demonstrate your analytical capabilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Arriva team.
We think you need these skills to ace ACE Delivery Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ACE Delivery Analyst role. Highlight your analytical skills and any experience with digital platforms. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's through your CV or cover letter, we want to see your knack for effective communication.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Arriva family. We can’t wait to hear from you!
How to prepare for a job interview at Arriva
✨Know the ACE Platform Inside Out
Before your interview, make sure you understand the Arriva Customer Engine (ACE) platform. Familiarise yourself with its features and how it enhances customer experience. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Analytical Skills
Prepare examples that highlight your strong analytical and problem-solving skills. Think of situations where you've successfully supported the delivery of digital platforms or technology products. Be ready to discuss how you translated business requirements into technical specifications.
✨Emphasise Communication and Collaboration
Since the role involves liaising with various stakeholders, be prepared to discuss your communication style. Share experiences where you worked collaboratively across teams, especially in fast-paced environments. This will demonstrate your ability to manage multiple priorities effectively.
✨Understand Compliance and Cybersecurity
Brush up on compliance, cybersecurity, and technical architecture principles. Even if it's not your primary focus, showing that you have a basic understanding will impress the interviewers and align with Arriva's values regarding safety and reliability.
