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- Tasks: Lead daily bus operations, manage drivers, and ensure safety and customer satisfaction.
- Company: Join Arriva, a leading transport provider committed to safety and community engagement.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional development.
- Why this job: Be part of a dynamic team that values inclusivity and continuous improvement in public transport.
- Qualifications: Supervisory experience, strong communication skills, and a customer-focused mindset are essential.
- Other info: Willingness to obtain a First Aid certificate is required.
The predicted salary is between 37000 - 41000 £ per year.
Location: Croydon
Reports To: Site Operations Manager
Direct Reports: Drivers
Salary: £37,043.80 per annum
Hours: 38 hours per week (flexibility required to support operational demands)
Overtime Rate: £18.68 per hour
Key Internal Stakeholders:
- Health & Safety (incl. Risk)
- Training School
- Customer Service
- Trade Unions
Key External Stakeholders:
- Regulatory/Statutory Authorities (e.g., TfL)
- Cleaning Contractors
- Customers
- Local Businesses
Job Purpose:
To support the effective, compliant, and customer-focused operation of daily bus services at Dartford, contributing to the successful delivery of the site's annual business plan. This role serves as the first point of contact for drivers during daily operations and has responsibility for proactive network and resource management. You will oversee the allocation of duties, respond promptly to incidents (e.g., collisions, passenger injuries, traffic disruptions), and ensure operational continuity and excellence. You will champion a culture of safety, inclusivity, and continuous improvement, aligned with Arriva’s values.
Core Responsibilities:
- Health & Safety: Promote a proactive safety culture across the depot and on the road. Identify and resolve unsafe behaviours or conditions. Support compliance with Arriva’s HS&E Management System and safety initiatives.
- Customer Experience: Provide professional, friendly responses to customer inquiries. Investigate complaints and ensure preventative actions are implemented.
- People Management: Ensure timely driver attendance and briefing; allocate vehicles and duties effectively. Maintain uniform and appearance standards. Support employee development and foster a culture of Equality, Diversity & Inclusion. Accurately manage absence records and enforce HR policies. Build constructive relationships with Trade Union representatives.
- Operational Excellence: Oversee day-to-day bus service operations ensuring all duties are covered. Manage and record lost mileage and service disruptions. Collaborate with Engineering to ensure vehicle availability. Monitor KPIs and local objectives to maintain service quality. Ensure accurate timekeeping and wage input. Optimise duty planning and manage overtime for cost efficiency. Use data and tools to support operational decision-making. Share best practices and contribute to operational improvements across the business.
- Corporate Social Responsibility: Uphold Arriva’s brand, values, and community engagement in all interactions.
Requirements:
- Supervisory experience in a staff or resource management role
- Understanding of Health & Safety legislation and standards
- Valid First Aid certificate (or willingness to obtain)
- Strong communication, coaching, and interpersonal skills
- Customer-focused mindset
- Ability to influence and lead teams
- Organised and decisive under pressure
- Knowledge of the PCV/HGV industry
- Experience working in partnership with Trade Unions
- Flexible, self-motivated, and resilient
Note: This job description outlines key responsibilities and expectations but is not exhaustive. The role may require additional tasks as determined by the Site Operations Manager.
Operations Supervisor employer: Arriva UK Bus Ltd
Contact Detail:
Arriva UK Bus Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with the key stakeholders mentioned in the job description, such as Health & Safety and Trade Unions. Understanding their roles and how they interact with operations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your experience in managing teams and resources effectively. Prepare specific examples of how you've successfully allocated duties or resolved operational issues in previous roles to highlight your leadership skills.
✨Tip Number 3
Research Arriva’s values and corporate social responsibility initiatives. Be ready to discuss how you can contribute to a culture of safety, inclusivity, and continuous improvement, aligning your personal values with those of the company.
✨Tip Number 4
Prepare to discuss your understanding of Health & Safety legislation and standards. Being able to articulate how you would promote a proactive safety culture will set you apart as a candidate who prioritises operational excellence.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the transport or logistics sector. Emphasise any supervisory roles and your understanding of health and safety legislation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and operational excellence. Mention specific examples of how you've contributed to safety culture and team management in previous roles.
Highlight Key Skills: Clearly outline your strong communication, coaching, and interpersonal skills in your application. Provide examples of how you've influenced teams and managed resources effectively under pressure.
Showcase Continuous Improvement: Demonstrate your commitment to continuous improvement by mentioning any initiatives you've led or participated in that enhanced operational efficiency or customer satisfaction in past positions.
How to prepare for a job interview at Arriva UK Bus Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Supervisor. Familiarise yourself with key tasks such as managing drivers, ensuring safety compliance, and maintaining customer service standards. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As this role involves people management, be prepared to discuss your leadership style and experiences. Share examples of how you've successfully managed teams, resolved conflicts, or improved operational efficiency in previous roles. This will highlight your ability to lead and influence others.
✨Emphasise Safety Awareness
Given the importance of health and safety in this position, be ready to talk about your understanding of safety legislation and how you've promoted a safety culture in past roles. Mention any relevant certifications, like First Aid, to further strengthen your case.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Think of examples where you've had to respond to incidents or manage disruptions effectively. This will show your ability to maintain operational excellence in challenging situations.