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- Tasks: Lead and inspire a team to deliver exceptional customer service.
- Company: Join Arriva, a company dedicated to making a difference in customer care.
- Benefits: Enjoy a free bus pass and excellent development opportunities.
- Why this job: Be part of a supportive culture that values accountability and innovation.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Flexible working hours with alternating shifts for work-life balance.
The predicted salary is between 23400 - 30600 £ per year.
Location:Luton Head OfficeHours:Monday to Friday, alternating weekly shifts (08:00-16:00 one week, 10:00-18:00 the next week)Salary:£27,400 per annum (plus opportunity for overtime)Benefits:Free bus pass, excellent development opportunities
Are you passionate about delivering exceptional customer service and leading a dynamic team? Arriva is looking for a dedicatedCustomer Service Centre Team Leaderto join our Luton Office.
As a Customer Service Team Leader, you will be responsible for leading, coaching, and supporting a team of customer service representatives to ensure exceptional service delivery. Guided by Arriva’s core values of Doing the Right Thing, Caring Passionately, and Making a Difference, you will inspire your team to go above and beyond in addressing customer needs, resolving queries, and handling complaints. Your role will also involve monitoring performance, providing feedback, and driving continuous improvement in customer service standards to ensure a positive experience for all bus customers. By fostering a culture of accountability, empathy, and innovation, you will contribute to building customer trust and loyalty while ensuring that the team operates efficiently and effectively.
What You\’ll Do:
Lead and Inspire:Manage a team of customer service advisors, ensuring top-notch service delivery.
Coach and Develop:Provide guidance and support to help your team reach their full potential.
Drive Performance:Monitor and assess team performance, promoting continuous improvement.
Foster Positivity:Create a proactive environment that encourages problem-solving and efficiency.
Resolve Issues:Ensure timely and effective resolution of customer queries and complaints.
Uphold Values:Embody Arriva’s core values of Doing the Right Thing, Caring Passionately, and Making a Difference.
Collaborate:Maintain a flexible and agile team, ready to tackle various customer service challenges.
What We\’re Looking For:
Proven track record in delivering outstanding customer service.
Strong leadership and coaching skills, with experience in a contact centre or similar fast-paced environment.
Excellent problem-solving abilities, with the capacity to stay calm under pressure.
Strong communication and interpersonal skills.
Flexibility and the ability to manage multiple priorities.
If you\’re ready to make a difference and lead a team to success, apply now to become a part of the Arriva family!
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Customer Service Team Leader employer: Arriva UK Bus Ltd
Contact Detail:
Arriva UK Bus Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with Arriva's core values: Doing the Right Thing, Caring Passionately, and Making a Difference. During your interview, be prepared to discuss how you embody these values in your previous roles, as this will show that you're aligned with the company's mission.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in high-pressure environments. Use metrics or outcomes to demonstrate your impact, as this will help you stand out as a strong candidate.
✨Tip Number 3
Showcase your problem-solving skills by thinking of challenging situations you've faced in customer service. Be ready to explain how you resolved these issues effectively, as this will illustrate your ability to handle customer queries and complaints.
✨Tip Number 4
Prepare to discuss how you foster a positive team environment. Think about strategies you've used to motivate and develop team members, as this will demonstrate your capability to lead and inspire others in the role of Customer Service Team Leader.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your leadership experience, customer service achievements, and any relevant skills. Use clear headings and bullet points to make it easy to read, and quantify your accomplishments where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention specific examples of how you've successfully led teams or improved service delivery in previous roles, and align your values with Arriva's core values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Arriva UK Bus Ltd
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and development strategies.
✨Emphasise Customer Service Excellence
Highlight your passion for delivering exceptional customer service. Be ready to discuss specific instances where you went above and beyond to resolve customer issues or improve service delivery.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of challenging situations you've faced in a customer service role. Discuss how you approached these problems, the solutions you implemented, and the outcomes achieved.
✨Align with Company Values
Familiarise yourself with Arriva's core values: Doing the Right Thing, Caring Passionately, and Making a Difference. Be prepared to explain how your personal values align with theirs and how you embody these principles in your work.
