Business Development Manager (NE & Yorks)

We are looking for a Business Development Manager to join our Business to Business team (B2B), supporting the growth of revenue, passenger numbers and strategic partnerships across the region.

This role will play a key part in delivering future growth by identifying, developing and optimising sales opportunities that support budgeted profit, revenue and increased patronage.

The successful candidate will build strong relationships with new and existing B2B customers, secure commercially viable contracts and develop partnerships that contribute to the region’s success.

• Business Development & Revenue Growth
• Develop and deliver a regional sales plan to support revenue, profit and patronage growth targets.
• Identify, secure and negotiate commercially viable business opportunities with local and national organisations.
• Develop new revenue streams and respond proactively to market opportunities and changes.
• Deliver agreed revenue and growth targets in line with budget expectations.
• Account Management & Partnerships
• Build and maintain strong relationships with existing key accounts, ensuring retention and growth.
• Monitor account performance and implement actions to maximise customer value and revenue opportunities.
• Develop mutually beneficial partnerships with employers, local attractions and other organisations that support customer and revenue growth.
• Provide customers with expert guidance on Arriva ticketing products and fulfilment schemes.
• Sales Performance & Reporting
• Manage and maintain a robust sales pipeline, ensuring clear visibility of opportunities and future revenue.
• Provide accurate forecasting and reporting against agreed KPIs and budget targets.
• Maintain comprehensive customer records and ensure account information remains accurate and up to date.
• Collaboration & Continuous Improvement
• Work closely with Commercial and Marketing teams to develop sales materials, campaigns and customer propositions.
• Collaborate with Administration and Operational teams to deliver an excellent customer experience.
• Promote collaborative working across the wider UK Bus team.
• Identify opportunities to improve sales processes, customer engagement and commercial performance.
• Preferred Qualifications
• Have a proven track record of generating new business and achieving revenue growth.
• Have experience managing sales pipelines, forecasting and performance reporting.
• Demonstrate strong commercial awareness and contract negotiation skills.
• Be confident building relationships with stakeholders at all levels, including senior management.
• Have excellent communication, influencing and presentation skills.
• Be highly organised, self‑motivated and able to work independently.
• Demonstrate strong attention to detail and a results‑focused approach.
• Be committed to collaborative working and delivering excellent customer outcomes.
• Beneficial Skills
• Have experience within transport, travel, retail, hospitality or another commercially focused environment.
• Have experience developing strategic partnerships and managing key accounts.
• Have experience working alongside marketing teams to support customer acquisition and growth initiatives.

We welcome applications from ambitious, commercially driven individuals with a passion for building relationships and delivering growth.

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