At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service.
- Company: Join Arriva, a company dedicated to making a difference in customer care.
- Benefits: Enjoy a free bus pass and excellent development opportunities.
- Other info: Flexible working hours with alternating shifts for work-life balance.
- Why this job: Be part of a supportive culture that values accountability and innovation.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 22000 - 30000 £ per year.
Customer Service Centre Team Leader
Location: Luton
Hours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next)
Salary: £27,400 per annum + opportunity for overtime
Benefits: Free bus pass, great career development and progression
What You’ll Be Doing
- Motivate and manage a team of customer service advisors to deliver outstanding service.
- Coach and develop: support your team with regular feedback, training, and development to help them shine.
- Monitor KPIs, quality, and productivity to keep standards high.
- Ensure queries and complaints are resolved quickly, effectively, and with genuine care.
- Create a proactive, solution-focused environment where challenges are resolved confidently.
- Role‑model Arriva’s values – always putting customers first.
- Work closely with colleagues across the business to support continuous improvement and innovation.
What We’re Looking For
- Experience leading or coaching a team in a customer service, contact centre, or similar fast‑paced environment.
- Passion for delivering brilliant customer experiences.
- Strong communication and interpersonal skills.
- Calm, confident problem‑solving abilities—especially under pressure.
- Flexible, organised approach and ability to manage multiple priorities.
Customer Service Team Leader in Luton employer: Arriva UK Bus Limited
Arriva is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture in the heart of Luton. With benefits like a free bus pass and opportunities for overtime, employees are encouraged to grow within the company while leading a passionate team dedicated to delivering outstanding customer service. Join us to make a meaningful impact in a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Luton
✨Tip Number 1
Familiarise yourself with Arriva's core values: Doing the Right Thing, Caring Passionately, and Making a Difference. During your interview, be prepared to discuss how you embody these values in your previous roles, as this will show your alignment with the company's culture.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in high-pressure environments. Use metrics or outcomes to demonstrate your impact on team performance and customer satisfaction.
✨Tip Number 3
Showcase your problem-solving skills by discussing challenging situations you've faced in customer service. Be ready to explain your thought process and the steps you took to resolve issues effectively, which is crucial for the role.
✨Tip Number 4
Prepare to discuss how you foster a positive team environment. Think of examples where you've encouraged collaboration and innovation among team members, as this aligns with the role's focus on creating a proactive atmosphere.
We think you need these skills to ace Customer Service Team Leader in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and leadership. Use specific examples that demonstrate your ability to manage a team and deliver exceptional service.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for customer service and your alignment with Arriva's core values. Mention how your skills and experiences make you the perfect fit for the Customer Service Team Leader role.
Showcase Relevant Experience:In your application, emphasise any previous roles where you led a team or improved customer service standards. Highlight your problem-solving abilities and how you've handled challenging situations in the past.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Arriva UK Bus Limited
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and development strategies.
✨Emphasise Customer Service Excellence
Highlight your passion for delivering exceptional customer service. Be ready to discuss specific instances where you went above and beyond to resolve customer issues or improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to resolve conflicts or improve team performance, and be prepared to share your thought process.
✨Align with Company Values
Familiarise yourself with Arriva's core values: Doing the Right Thing, Caring Passionately, and Making a Difference. Be prepared to discuss how these values resonate with you and how you would embody them in your role.
