At a Glance
- Tasks: Supervise daily bus operations and ensure a safe, efficient service for customers and drivers.
- Company: Join Arriva, a leader in sustainable transport with a focus on community and innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and a commitment to safety.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in supervision and strong operational management skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Gillingham
Shifts: Rotating; 5 days out of 7
Hours: 40 per week
Salary: £42772
Welcome to Arriva!
Our Operations Supervisors contribute to the effective running of our day-to-day operation, with a continual focus on improving the experience of colleagues and customers.
Purpose of role: Contribute to the achievement of the site annual business plan by effectively supporting the day-to-day operation of bus services, providing a first point of contact for drivers throughout the daily span of operation. Operational responsibility for daily processes and proactive network management, including the effective allocation of driving duties, as well as responding as appropriate to all operational issues that may arise, such as collisions, passenger injuries, diversions and traffic disruption. Support the delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.
Main Responsibilities:
- Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
- Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
- People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
- Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.
- Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
- Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
- Corporate Social Responsibility: Uphold and promote the organization's values in all internal and external interactions.
Essential Requirements:
- Supervisory experience with strong operational management skills.
- Demonstrates Arriva's Values.
- Proficient in Health and Safety.
- First Aid certification (or willingness to obtain).
- Strong coaching and communication skills.
- Customer-focused with effective IT skills.
- Influencing and decision-making abilities.
- Industry knowledge (PCV/HGV).
- Team player with resilience and flexibility.
- Experience working with Trade Unions.
This job description sets out the main duties and responsibilities of the jobholder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
APPLY NOW to join the Arriva team to help deliver our vision of providing clean, sustainable, and reliable transport services to our customers for a greener future.
Operations Supervisor in Medway employer: Arriva TrainCare
Arriva TrainCare is an excellent employer, offering a dynamic and collaborative work environment at our Bristol Barton Hill depot. With a strong commitment to employee development, we provide ample opportunities for growth in project management while ensuring a supportive culture that values your contributions. Our comprehensive benefits package, including generous annual leave and a company pension, reflects our dedication to the well-being of our team members, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Medway
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Arriva TrainCare.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Arriva TrainCare. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Supervisor in Medway
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Arriva TrainCare, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Arriva TrainCare and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Arriva TrainCare. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Arriva TrainCare
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Arriva TrainCare.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Arriva TrainCare.
