At a Glance
- Tasks: Deliver exceptional customer service and manage on-board catering for train passengers.
- Company: Join Grand Central, a community-focused train operator connecting Yorkshire and London.
- Benefits: Enjoy competitive salary, free travel for family, and wellness packages after probation.
- Other info: Flexible shifts available, perfect for students seeking part-time work.
- Why this job: Experience a dynamic role with diverse interactions and opportunities for growth.
- Qualifications: Strong customer service skills and ability to work under pressure.
Join the Grand Central Team as a Customer Service Assistant!
Organisation: Grand Central
Location: Bradford
Salary: £24,479 rising to £28,332 upon completion of training
Vacancies: This is for a talent pool vacancy for when positions become available in the future.
About Us: We are an open-access train operator linking the North East and West Yorkshire with London. Our only loyalty is to our customers, ensuring the best journey possible. We've been connecting London Kings Cross, Yorkshire and the North East since 2007, actively engaging in the local community through various social responsibility programs.
The Role: To be successful, you will need a passion for customer service, the ability to use your initiative, and adapt to changing scenarios. We promise an exciting role where no two days are the same, excellent training & support through the onboarding process, and further career opportunities for the right candidate. Grand Central runs services from 6am to 11pm, 7 days a week, so the ability to work a variety of shifts across all seven days is crucial.
What will I be doing as a Customer Service Assistant?
- Deliver an excellent customer experience in all areas on-train for both First and Standard Class passengers.
- Provision and management of on-board catering retail.
- Undertake all associated stock, storage and waste management requirements.
- Ensure personal safety and that of others at all times.
- This role will suit someone who loves interacting with a variety of different people and thrives on unexpected challenges.
What will I need to be successful as a Customer Service Assistant?
Essential:
- Strong customer service skills
- Ability to work safely under pressure
- Ability to use your initiative
- Great communication skills
- Ability to work as part of a team and also comfortable working alone
- Confident and able to make decisions
- Ability to pass a rail safety medical including drug and alcohol testing
- Able to work a variety of shifts across a 7 day rota
Desirable:
- Basic food hygiene certification
This role is subject to a telephone medical if successful and must meet industry medical requirements.
Grand Central Benefits:
- Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
- Unlimited Free Travel for you and your immediate family on all Grand Central services, with concessionary travel on other Arriva Trains UK franchises.
- Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
Benefits available upon completion of probation period (3-6 months):
- Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
- Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
- Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit)
- Child Care Vouchers Scheme
- Cycle to Work Scheme
- Arriva Village employee rewards and benefits scheme
At Arriva, we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy.
Customer Service Assistant (Bradford) employer: Arriva TrainCare
Arriva TrainCare is an excellent employer, offering a dynamic and collaborative work environment at our Bristol Barton Hill depot. With a strong commitment to employee development, we provide ample opportunities for growth in project management while ensuring a supportive culture that values your contributions. Our comprehensive benefits package, including generous annual leave and a company pension, reflects our dedication to the well-being of our team members, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Bradford)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arriva TrainCare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arriva TrainCare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arriva TrainCare:Your cover letter is your chance to shine! Tell us why you want to work at Arriva TrainCare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arriva TrainCare!
How to prepare for a job interview at Arriva TrainCare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
