CrossCountry is seeking an Operational and Customer Standards Manager in Birmingham to lead the development and embedding of operational standards across service delivery, station management and frontline conduct. You will act as the Professional Head of Operational Standards, driving safety, customer experience and continuous improvement across functions.
You will collaborate with Operations, Control, Fleet, Safety, HR and L&D, turning data and feedback into practical standards and guidance for
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Operational Standards & Customer Experience Lead in Birmingham employer: Arriva TrainCare
CrossCountry in Leeds offers an exceptional work environment for the Retail Service Manager role, where you can thrive in a supportive culture that prioritises employee growth and development. With competitive salaries and comprehensive training programmes, you will have the opportunity to advance your career within a national transport brand while contributing to memorable passenger experiences.
