IT Service Support Analyst (2nd Line) – SLA-Driven in Birmingham

IT Service Support Analyst (2nd Line) – SLA-Driven in Birmingham

Birmingham Full-Time On-site
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Arriva TrainCare is seeking an IT Service Support Analyst in Birmingham on a 12-month fixed-term contract. The role is primarily office-based with occasional travel to depots across the network.

You'll provide second-line support across Microsoft technologies, manage incidents and service requests to SLA targets, and contribute to knowledge base articles and documentation to drive IT service improvements.

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IT Service Support Analyst (2nd Line) – SLA-Driven in Birmingham employer: Arriva TrainCare

CrossCountry in Leeds offers an exceptional work environment for the Retail Service Manager role, where you can thrive in a supportive culture that prioritises employee growth and development. With competitive salaries and comprehensive training programmes, you will have the opportunity to advance your career within a national transport brand while contributing to memorable passenger experiences.

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Contact Details:

Arriva TrainCare Recruitment Team