CrossCountry in Birmingham is seeking a Customer Relations Duty Manager to lead a high-performing team, driving service excellence and regulatory compliance. You will coach staff, manage escalations and implement performance-management frameworks to improve outcomes.
You will collaborate with internal stakeholders and external bodies to reduce costs, enhance efficiency and deliver outstanding customer experiences in a fast-paced environment.
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Customer Relations Lead – Operations & Compliance in Birmingham employer: Arriva TrainCare
CrossCountry in Leeds offers an exceptional work environment for the Retail Service Manager role, where you can thrive in a supportive culture that prioritises employee growth and development. With competitive salaries and comprehensive training programmes, you will have the opportunity to advance your career within a national transport brand while contributing to memorable passenger experiences.
