At a Glance
- Tasks: Support smooth operations for rail replacement services and manage transport logistics.
- Company: Join Arriva Road Transport Services, a leader in transport solutions.
- Benefits: Enjoy free travel, discounts, and a supportive employee assistance programme.
- Other info: Hybrid working options available with excellent career development opportunities.
- Why this job: Be part of a dynamic team making a real impact in transport coordination.
- Qualifications: Strong organisational skills, attention to detail, and good communication abilities.
The predicted salary is between 31425 - 31425 € per year.
Join the Arriva Road Transport Services Team as a Duty Controller!
Location: York with hybrid working.
Contract: Permanent, rotational 4 on 4 off shift basis. Average 42 hours per week.
Salary: £31,425 per annum
Company: Arriva Road Transport Services
Who We Are: Arriva Road Transport Services (ARTS) oversee and manage all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support across the portfolio of customers within ARTS in both a pre-planned and on an emergency basis. At ARTS we’re all about smooth operations and seamless service delivery. We're a fast-paced, client-centric team that’s committed to delivering the very best.
The role is fast-paced, rewarding, and offers a fantastic opportunity to develop within an exciting industry.
What you’ll be doing:
- You will deliver an effective and efficient support service for Train Operating Companies pre-planned and emergency rail replacement requirements.
- Rostered part of a team to deliver effective rail replacement service for internal (AUKT) and external TOCs, working a shift pattern based on a 24/7 roster, includes weekend work and night work on a 4 on 4 off basis. Hybrid working means 2 out of 4 shifts can be worked from home.
- Author and distribute incident reports where necessary to support the compliance arm of the business.
- Use Oracle to raise requisitions for purchase orders.
- Respond to TOC/customer requirements by sourcing, procuring and managing alternative road transport services (taxi and coach) and co-ordination staff through platforms such as text messaging, Microsoft Teams and telephony.
- Liaising with other External TOCs during joint operations.
- Ensure all services are monitored and tracked to ensure that they are running on time.
- Proactively manage operational issues arising on the day.
- Work closely with TOC Controllers and suppliers by communicating on a regular basis.
- Manage the provision of stand-by vehicles.
- Completion of paperwork involved in the day to day running of the department, including data input into Decision Support and Operational Management Systems.
- Work closely with the other Arriva departments – to ensure the smooth and efficient operation of the business.
- Responsible for making sure coach and taxi services are procured to the agreed Arriva pricing structure.
What you need:
- Organisation: able to deal with multiple requests and priorities.
- Attention to Detail: ensuring everything is accurate and on point.
- Technical: comfortable with IT and can use different software (Microsoft Office).
- Geographic Knowledge: You’ve got a strong knowledge of UK geography – the more roads, routes, and railways you know, the better!
- Communication: Whether it's liaising with the team or managing a roster of 280+ casual staff, you’ve got the communication skills to handle it.
Our benefits include:
- Free travel on Arriva branded rail services around the country.
- Arriva Village – web based discounts on various products/services on the high street.
- Employee Assistance Programme – 24hr helpline, covering a multitude of subjects.
Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing will take place whilst the advert is open and will close once a successful candidate has been identified.
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Ready to make the next step? If you’re ready to take your coordination skills to the next level, we’d love to hear from you!
Duty Controller in York employer: Arriva Road Transport Services
Arriva Road Transport Services is an excellent employer that values its employees through a supportive work culture and offers hybrid working options, allowing for a balanced work-life dynamic. With a commitment to employee growth, the company provides opportunities for development within a fast-paced and rewarding environment, alongside benefits such as free travel on Arriva services and access to an Employee Assistance Programme. Join us in York and be part of a diverse team dedicated to delivering seamless service in the transport industry.
Contact Detail:
Arriva Road Transport Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Controller in York
✨Tip Number 1
Get to know the company inside out! Research Arriva Road Transport Services and understand their operations, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to coordination and problem-solving. Think about scenarios where you've successfully managed multiple priorities or resolved operational issues – these examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Arriva team. Good luck!
We think you need these skills to ace Duty Controller in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Controller role. Highlight your organisational skills and attention to detail, as these are key for keeping everything running smoothly at ARTS.
Show Off Your Communication Skills:In your application, don’t forget to showcase your communication abilities. Whether it’s liaising with teams or managing staff, we want to see how you can effectively connect with others in a fast-paced environment.
Demonstrate Your Geographic Knowledge:Since a strong knowledge of UK geography is essential, mention any relevant experience or skills you have in this area. The more roads and routes you know, the better equipped you'll be for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate – get your application in today!
How to prepare for a job interview at Arriva Road Transport Services
✨Know Your Geography
Brush up on your UK geography! Since the role involves managing transport services, being familiar with roads, routes, and railways will give you an edge. It shows you're proactive and ready to tackle any logistical challenges.
✨Master the Tech
Get comfortable with Microsoft Office and any other software mentioned in the job description. Familiarity with these tools will help you demonstrate your technical skills during the interview, making you a more attractive candidate.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This is crucial for liaising with teams and managing staff, so be ready to discuss your approach to clear and concise communication.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved operational issues. The role requires quick thinking and effective problem-solving, so sharing relevant experiences will highlight your suitability for the fast-paced environment at Arriva.
