At a Glance
- Tasks: Coordinate rail replacement services and support passengers at key train stations.
- Company: Join Arriva Road Transport Services, a growing and innovative organisation.
- Benefits: Earn £13.12 per hour with ultimate flexibility and career progression opportunities.
- Other info: Enjoy paid holidays, a pension scheme, and access to support programmes.
- Why this job: Make a real difference in passenger experiences while enjoying varied shifts.
- Qualifications: Excellent customer service skills and a proactive, flexible attitude.
The predicted salary is between 13.12 - 13.12 £ per hour.
Locations: Northumberland, County Durham & North Yorkshire (station-based roles)
Contract Type: Zero-hours (flexible shifts)
Pay Rate: £13.12 per hour
About the Role
We're looking for enthusiastic and customer-focused Rail Replacement Coordinators to join our expanding team at Arriva Road Transport Services. In this dynamic, frontline role, you'll be based at key train stations, ensuring rail replacement services run safely, smoothly, and efficiently. You'll play a vital role in supporting passengers, coordinating transport providers, and responding to real-time changes to keep services on track.
Key Responsibilities
- Oversee the day-to-day delivery of planned and emergency rail replacement services
- Support drivers and ensure vehicles meet required standards
- Monitor service performance, ensuring timely arrivals and departures
- Help maintain strong connections between rail and road services
- Provide clear, helpful information to passengers
- Manage boarding to ensure passengers travel on the correct services
- Respond to disruptions such as delays, traffic, or incidents, adjusting services where needed
- Work closely with control teams to resolve operational issues
- Ensure safe and organised pick-up and drop-off areas
- Carry out passenger counts and report service data
- Record and escalate incidents, providing detailed feedback post-shift
About You
We're looking for individuals who:
- Are flexible and happy to work varied shifts across different locations
- Have excellent customer service skills and a positive, proactive approach
- Thrive in fast-paced and changing environments
- Communicate clearly and confidently with a wide range of people
- Are team players who can also work independently
- Align with our values: We care passionately, we do the right thing, and we make the difference
What We Offer
- £13.12 per hour competitive pay
- Ultimate flexibility – choose when and where you work
- Opportunity to travel across the region and beyond
- Career progression within a growing, innovative organisation
- Paid holiday accrual
- Contributory pension scheme
- Access to our Employee Assistance Programme
Rail Replacement Coordinator in North East employer: Arriva Road Transport Services
At Arriva Road Transport Services (ARTS), we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. Located in Derby, with the flexibility of hybrid working, we offer competitive benefits, continuous professional development opportunities, and a chance to make a real impact in the transport sector. Join us to be part of a team where your contributions are valued, and you can grow alongside a company committed to innovation and excellence.
Contact Details:
Arriva Road Transport Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rail Replacement Coordinator in North East
✨Get Local and Get Networking
The transportation and logistics sector thrives on local connections, so don’t hesitate to hit up local job fairs or industry meetups. Chat with people in the field—it could lead to a part-time gig that isn’t even advertised yet!
✨Join Community Groups
Look for community groups or forums related to transportation and logistics. Places like Facebook groups or LinkedIn communities can be great for finding opportunities and making contacts. You never know when someone might need a helping hand with logistics!
✨Be Ready for Flexibility
Part-time positions in transportation often come with varying hours, so keep your schedule flexible. Show potential employers, like Arriva Road Transport Services, that you’re adaptable—this will make you a much more attractive candidate!
✨Showcase Your Skills
Consider creating a mini portfolio or a simple LinkedIn profile highlighting relevant experience like driving, delivery, or supply chain management. When you apply directly on our website, make sure to include this info—it’ll help you stand out in a busy field!
We think you need these skills to ace Rail Replacement Coordinator in North East
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying for a part-time role in transportation and logistics, make sure to highlight any previous experience you've got in the field. Emphasise skills like route planning, inventory management, or your familiarity with relevant software. If you've worked at a warehouse or have experience driving, sprinkle that in there!
Certifications Matter!:If you've got any certifications related to transportation or logistics—like a forklift licence or safety training—mention those! They could give you an edge over other candidates. Throw in any coursework or training relevant to the industry, as this shows you're not just looking for a job; you're dedicated to the field.
Balance Your Flexibility and Availability:Since this is a part-time role, make it clear in your application when you’re available to work. Companies like Arriva Road Transport Services appreciate candidates who are flexible and willing to adapt to varying schedules, so highlight any days or shifts that you can easily cover!
Connect Your Cover Letter with Passion for Logistics:In your cover letter, let your excitement for the transportation and logistics industry shine through! Talk about why you want to work at Arriva Road Transport Services, and show us how your skills and interests align with their mission. A bit of passion goes a long way in making your application stand out!
How to prepare for a job interview at Arriva Road Transport Services
✨Master the Logistics Lingo
When you're prepping for the interview with Arriva Road Transport Services for a part-time role in transportation and logistics, make sure you're up to speed with the key jargon. Terms like 'supply chain optimization' and 'freight management' are going to pop up, so showing you understand them will impress the interviewers!
✨Show Off Your Organisational Skills
This role will likely test your ability to manage multiple tasks and timelines. You might get asked how you would handle unexpected delays or shifts in schedules. Be ready with examples from past experiences where you’ve demonstrated strong organisational skills, which is crucial in this field.
✨Flexibility is Key!
Part-time roles in logistics often demand flexibility, so share your willingness to adapt to changing schedules or workloads. Talk about any past experiences that showcase how you managed your time effectively while juggling various responsibilities – that'll definitely resonate with the hiring team!
✨Research Tools of the Trade
Familiarise yourself with popular logistics software and tools that are commonly used in the industry. If you know of any specific systems Arriva Road Transport Services uses, even better! Mentioning your familiarity with inventory management systems or route optimization tools can really bolster your case.
