At a Glance
- Tasks: Support smooth operations for rail replacement services and manage transport logistics.
- Company: Join Arriva Road Transport Services, a leader in transport solutions.
- Benefits: Enjoy free travel, discounts, and a supportive employee assistance programme.
- Other info: Hybrid working options available with excellent career development opportunities.
- Why this job: Be part of a dynamic team making a real difference in transport coordination.
- Qualifications: Strong organisational skills, attention to detail, and good IT proficiency required.
The predicted salary is between 31425 - 31425 € per year.
Join the Arriva Road Transport Services Team as a Duty Controller!
Location: York with hybrid working.
Contract: Permanent, rotational 4 on 4 off shift basis. Average 42 hours per week.
Salary: £31,425 per annum
Company: Arriva Road Transport Services
Who We Are
Arriva Road Transport Services (ARTS) oversee and manage all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support across the portfolio of customers within ARTS in both a pre-planned and on an emergency basis. At ARTS we’re all about smooth operations and seamless service delivery. We're a fast-paced, client-centric team that’s committed to delivering the very best.
What you’ll be doing:
- You will deliver an effective and efficient support service for Train Operating Companies pre-planned and emergency rail replacement requirements.
- Rostered part of a team to deliver effective rail replacement service for internal (AUKT) and external TOC’s, working a shift pattern based on a 24/7 roster, includes weekend work and night work on a 4 on 4 off basis. Hybrid working means 2 out of 4 shifts can be worked from home.
- Author and distribute incident reports where necessary to support the compliance arm of the business.
- Use Oracle to raise requisitions for purchase orders.
- Respond to TOC/customer requirements by sourcing, procuring and managing alternative road transport services (taxi and coach) and co-ordination staff through platforms such as text messaging, Microsoft Teams and telephony.
- Liaising with other External TOCs during joint operations.
- Ensure all services are monitored and tracked to ensure that they are running on time.
- Proactively manage operational issues arising on the day.
- Work closely with TOC Controllers and suppliers by communicating on a regular basis.
- Manage the provision of stand-by vehicles.
- Completion of paperwork involved in the day to day running of the department, including data input into Decision Support and Operational Management Systems.
- Work closely with the other Arriva departments – to ensure the smooth and efficient operation of the business.
- Responsible for making sure coach and taxi services are procured to the agreed Arriva pricing structure.
What you need:
- Organisation: able to deal with multiple requests and priorities.
- Attention to Detail: ensuring everything is accurate and on point.
- Technical: comfortable with IT and can use different software (Microsoft Office).
- Geographic Knowledge: You’ve got a strong knowledge of UK geography – the more roads, routes, and railways you know, the better!
- Communication: Whether it's liaising with the team or managing a roster of 280+ casual staff, you’ve got the communication skills to handle it.
Our benefits include:
- Free travel on Arriva branded rail services around the country.
- Arriva Village – web based discounts on various products/services on the high street.
- Employee Assistance Programme – 24hr helpline, covering a multitude of subjects.
Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing will take place whilst the advert is open and will close once a successful candidate has been identified.
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Ready to make the next step? If you’re ready to take your coordination skills to the next level, we’d love to hear from you!
Duty Controller in Middlesbrough employer: Arriva Road Transport Services
Arriva Road Transport Services is an excellent employer that values its employees by offering a dynamic work environment in York, with the flexibility of hybrid working. Our commitment to employee growth is evident through our supportive culture and comprehensive benefits, including free travel on Arriva services and access to an Employee Assistance Programme. Join us to be part of a diverse team dedicated to delivering seamless service and making a meaningful impact in the transport industry.
Contact Detail:
Arriva Road Transport Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Controller in Middlesbrough
✨Tip Number 1
Get to know the company! Research Arriva Road Transport Services and understand their operations. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge in your application process.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves managing operational issues, think of examples from your past experiences where you successfully handled challenges. Be ready to share these during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Arriva team. Don’t wait too long; apply as soon as you can!
We think you need these skills to ace Duty Controller in Middlesbrough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Duty Controller role. We want to see how your background aligns with our fast-paced, client-centric environment!
Show Off Your Organisation Skills:Since the role involves juggling multiple requests and priorities, give us examples of how you've successfully managed similar situations in the past. We love seeing those organisational skills in action!
Highlight Your Communication Skills:Effective communication is key in this role, so don’t shy away from showcasing your experience in liaising with teams or managing staff. Let us know how you keep everyone on the same page!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at Arriva Road Transport Services
✨Know Your Geography
Brush up on your UK geography! Since the role involves managing transport services, being familiar with roads, routes, and railways will give you an edge. It shows you're proactive and ready to tackle any logistical challenges.
✨Master the Tech
Get comfortable with Microsoft Office and any other software mentioned in the job description. Familiarity with tools like Oracle for requisitions can set you apart. Consider doing a quick tutorial or two to boost your confidence!
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in past roles. Whether it's liaising with teams or managing staff, demonstrating strong communication skills is crucial. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues under pressure. The role is fast-paced and requires quick thinking, so be ready to share how you’ve kept things running smoothly in challenging situations.
