At a Glance
- Tasks: Support smooth operations in rail transport, managing services and coordinating with teams.
- Company: Join Arriva Road Transport Services, a leader in transport solutions.
- Benefits: Enjoy free travel, discounts, and a supportive employee assistance programme.
- Other info: Hybrid working options available with excellent career development opportunities.
- Why this job: Be part of a dynamic team making a real difference in transport services.
- Qualifications: Strong organisational skills, attention to detail, and good communication abilities.
The predicted salary is between 26995 - 26995 € per year.
Join the Arriva Road Transport Services Team as a Duty Controller!
Location: Derby with hybrid working.
Contract: Permanent, 4 on 4 off shift basis
Salary: £26,995 per annum
Company: Arriva Road Transport Services
Who We Are
Arriva Road Transport Services (ARTS) oversee and manage all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support across the portfolio of customers within ARTS in both a pre‑planned and on an emergency basis. At ARTS we’re all about smooth operations and seamless service delivery. We're a fast‑paced, client‑centric team that’s committed to delivering the very best.
What you’ll be doing
- You will deliver an effective and efficient support service for Train Operating Companies pre‑planned and emergency rail replacement requirements.
- Rostered part of a team to deliver effective rail replacement service for internal (AUKT) and external TOC’s, working a shift pattern based on a 24/7 roster, includes weekend work and night work on a 4 on 4 off basis. Hybrid working means 2 out of 4 shifts can be worked from home.
- Author and distribute incident reports where necessary to support the compliance arm of the business.
- Use Oracle to raise requisitions for purchase orders.
- Respond to TOC/customer requirements by sourcing, procuring and managing alternative road transport services (taxi and coach) and co‑ordination staff through platforms such as text messaging, Microsoft Teams and telephony.
- Liaising with other External TOCs during joint operations.
- Ensure all services are monitored and tracked to ensure that they are running on time.
- Proactively manage operational issues arising on the day.
- Work closely with TOC Controllers and suppliers by communicating on a regular basis.
- Manage the provision of stand‑by vehicles.
- Completion of paperwork involved in the day to day running of the department, including data input into Decision Support and Operational Management Systems.
- Work closely with the other Arriva departments – to ensure the smooth and efficient operation of the business.
- Responsible for making sure coach and taxi services are procured to the agreed Arriva pricing structure.
What you need
- Organisation: able to deal with multiple requests and priorities.
- Attention to Detail: ensuring everything is accurate and on point.
- Technical: comfortable with IT and can use different software (Microsoft Office).
- Geographic Knowledge: You’ve got a strong knowledge of UK geography – the more roads, routes, and railways you know, the better!
- Communication: Whether it's liaising with the team or managing a roster of 280+ casual staff, you’ve got the communication skills to handle it.
Our benefits include:
- Free travel on Arriva branded rail services around the country.
- Arriva Village – web based discounts on various products/services on the high street.
- Employee Assistance Programme – 24hr helpline, covering a multitude of subjects.
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Duty Controller employer: Arriva Road Transport Services
Arriva Road Transport Services is an exceptional employer that values its employees through a supportive work culture and a commitment to professional growth. With the flexibility of hybrid working, competitive salary, and unique benefits such as free travel on Arriva branded rail services, employees can enjoy a rewarding career while maintaining a healthy work-life balance. Join our dynamic team in Derby, where your contributions will directly impact seamless service delivery in a fast-paced environment.
Contact Detail:
Arriva Road Transport Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Controller
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Arriva Road Transport Services on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Duty Controller.
✨Tip Number 2
Prepare for the interview by practising common questions related to problem-solving and operational management. We want to show that we can keep things running smoothly, just like the role requires!
✨Tip Number 3
Show off your geographic knowledge! Brush up on UK roads, routes, and railways. Being able to discuss this confidently will definitely impress during our interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Duty Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Duty Controller role. Highlight your organisational skills and attention to detail, as these are key for managing multiple requests and priorities in a fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for problem-solving and seamless service delivery. Use specific examples from your past experiences that demonstrate how you can contribute to the Arriva team.
Show Off Your Tech Skills:Since the role involves using various software like Microsoft Office and Oracle, mention any relevant technical skills you have. This will show us that you're comfortable with the tools we use daily.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with the Arriva team!
How to prepare for a job interview at Arriva Road Transport Services
✨Know Your Stuff
Familiarise yourself with Arriva Road Transport Services and their operations. Understand the role of a Duty Controller, especially how it relates to rail replacement services. Being able to discuss specific scenarios or challenges in this area will show your genuine interest and preparedness.
✨Show Off Your Organisation Skills
Since the job requires juggling multiple requests and priorities, be ready to share examples from your past experiences where you successfully managed similar situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Brush Up on Your Geography
Having a strong knowledge of UK geography is crucial for this role. Before the interview, review key routes, railways, and transport hubs. You might even want to bring up specific locations during your conversation to demonstrate your expertise.
✨Communicate Like a Pro
Effective communication is key in this fast-paced environment. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery and ensure you can handle questions about liaising with teams and managing staff.
