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- Tasks: Lead community engagement strategies and foster relationships with stakeholders for London Overground.
- Company: Join Arriva Rail London, a leader in passenger transport across Europe.
- Benefits: Enjoy free travel on TfL networks and discounts on European rail services.
- Why this job: Make a real impact by connecting communities and enhancing social value initiatives.
- Qualifications: Strong relationship-building skills and experience in project management are essential.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 28800 - 42000 £ per year.
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Talent Acquisition Partner for London Overground & Arriva UK Trains 🚇 | Rail Staff Awards ED&I Finalist 🌠| Connecting Top Talent to Transform the…
Community & Stakeholder Manager
Arriva Rail London
London/ Hybrid
Closing Date: 24th October 2025
Arriva Rail London is an industry leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.
Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry!
Are you an experienced, senior stakeholder manager looking for your next role?
Do you want the chance to work closely with Arriva Rail London (London Overground) and TfL?
Do you want Free London Underground and Overground travel for you and a designated person?
Then this is the role for you! Arriva Rail London are expanding their ESG team with a Stakeholder & Community Manager. You will be reporting directly into the Head of ESG and will be an integral part of the team, fostering positive relationships between Arriva Rail London and it\’s various stakeholders.
Responsibilities
- Lead the development and implementation of community engagement strategies for London Overground, enhancing customer and stakeholder loyalty through initiatives that reflect local priorities, including targeted programmes for schools, charities, and underrepresented groups.
- Conduct local needs analyses and engage with front-line staff across the network to ensure community initiatives are informed by lived experience and grounded in the realities of the areas served.
- Establish and cultivate partnerships with industry bodies, London Boroughs, rail user groups, and third-sector organisations to co-create community and social value projects, securing third-party funding where applicable.
- Manage Arriva Rail London’s community hubs by collaborating with local groups, identifying new community spaces, and overseeing their effective utilisation across the network.
- Develop and implement a communications and engagement plan that promotes transparency, facilitates stakeholder dialogue, and amplifies the impact of social value initiatives.
- Actively participate in the Social Value Committee, driving forward initiatives that strengthen the connection between rail services and the communities they serve.
- Champion social value internally by working across departments to embed community-focused thinking into business planning and operations.
- Measure and report the impact of community projects using quantifiable metrics, aligning outcomes with ARL’s ESG strategy and demonstrating positive social impact.
- Represent ARL at industry working groups, external forums, and the Communications Working Group, contributing to sector-wide discussions, sharing best practices, and shaping collaborative policy initiatives.
- Monitor political and public affairs developments for potential impacts on ARL, preparing briefings and insights for senior leaders.
- Provide guidance and support for cross-directorate projects with significant public affairs, community, or reputational impact.
- Facilitate relationships between ARL colleagues and community stakeholders, organise events, maintain a stakeholder database, and support crisis communications efforts.
- Carry out administrative tasks for team members and undertake other responsibilities as reasonably required.
Qualifications
- This individual will need to have the ability to maintain strong relationships with diverse stakeholder groups including customers, community organisations, political bodies and internal teams.
- You will need to be able to translate insights into actionable strategies that deliver social value and meet local priorities, with strong written and verbal communication skills for crafting clear, inclusive messaging to various stakeholders.
- The Community & Stakeholder Manager will also require the ability to work cross-functionally and influence internal teams to embed community and social value thinking into business operations.
- Any project management experience would be highly advantageous as well as familiarity with tools and frameworks for measuring social impact and stakeholder satisfaction.
- This individual will need to have an understanding of impact assessment tools and reporting frameworks for community & stakeholder initiatives, as well as the ability to think strategically and influence stakeholders at all levels.
Our benefits
- Free Travel for you and a nominated person at your address on TfL Network – this alone worth total £5,200 per annun
- Discounts on European rail services after 1 year of service
- Free travel on Arriva branded rail services around the country
- 75% discount off of season tickets on other Train Operating Companies
- Arriva Village – web based discounts on various products/services on the high street
- Employee Assistance Programme – 24hr helpline, covering a multitude of subjects
At Arriva we acknowledge the importance of our people\’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success…
If you require any reasonable adjustments to be made to the application or interview process, please don’t hesitate to let us know.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Business Development
Industries
- Rail Transportation
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Community & Stakeholder Manager employer: Arriva Rail London
Contact Detail:
Arriva Rail London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community & Stakeholder Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Arriva Rail London on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching community engagement strategies that align with Arriva's values. Show us you understand their mission and how you can contribute to it!
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've successfully managed stakeholder relationships and community projects in the past. We love hearing about real experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Community & Stakeholder Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Community & Stakeholder Manager role. Highlight your experience in stakeholder management and community engagement, as these are key aspects of the job.
Showcase Your Communication Skills: Since strong written and verbal communication skills are essential, use your application to demonstrate how you can craft clear and inclusive messaging. Share examples of how you've successfully communicated with diverse stakeholders in the past.
Highlight Relevant Experience: Don’t forget to mention any project management experience or familiarity with social impact measurement tools. This will show us that you understand the importance of quantifying community initiatives and their outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Arriva Rail London!
How to prepare for a job interview at Arriva Rail London
✨Know Your Stakeholders
Before the interview, research Arriva Rail London and its key stakeholders. Understand their community engagement strategies and how they align with local priorities. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Community & Stakeholder Manager, strong communication is crucial. Prepare examples of how you've effectively communicated with diverse groups in the past. Be ready to discuss how you would craft clear, inclusive messaging for various stakeholders.
✨Demonstrate Strategic Thinking
Think about how you can translate insights into actionable strategies. Prepare to discuss specific frameworks or tools you've used to measure social impact and stakeholder satisfaction. This will highlight your ability to think strategically and influence others.
✨Engage with Real-Life Examples
Bring real-life examples of community projects you've managed or been involved in. Discuss the outcomes and how they aligned with ESG goals. This will not only showcase your experience but also your passion for making a positive social impact.
