Roadside Controller

Are you calm under pressure, highly organised, and passionate about keeping London moving? Arriva London is looking for a Route Controller to join the operations team, helping to keep services running safely, reliably, and on time across the network.

This is a busy operational role where no two days are the same. You’ll be responsible for monitoring live bus services, dealing with disruptions as they happen, and supporting drivers and depot teams to maintain service delivery for customers across London. The role would suit somebody who can stay calm under pressure, communicate clearly, and make quick decisions in a fast-paced environment.

What you’ll be doing

• Monitoring bus services in real time using operational systems and radio communication
• Managing service disruption including traffic delays, breakdowns, accidents, and driver shortages
• Coordinating diversions, changeovers, and relief vehicles where required
• Keeping drivers and depot teams updated on operational issues
• Recording incidents and delays accurately
• Supporting service performance and reliability targets
• Ensuring services operate in line with company procedures and safety standards

What we’re looking for

• Experience within an operational, control room, transport, or logistics environment
• Good geographical knowledge and operational awareness
• Strong communication and problem-solving skills
• The ability to make decisions under pressure
• Good IT skills, including Microsoft Office
• A flexible approach to shifts, including evenings and weekends

Previous bus industry or public transport experience would be beneficial but isn’t essential.

Why join Arriva?

At Arriva, you’ll be part of a team that keeps London moving every day. We offer a supportive working environment, development opportunities, and the chance to build a long-term career with Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.

The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe.

Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this!