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- Tasks: Lead product vision and manage backlogs to deliver top-notch customer and commercial solutions.
- Company: Join Arriva, a leading European transport partner with a strong sustainability agenda.
- Benefits: Enjoy competitive salary, career growth, and the chance to make a real impact.
- Why this job: Be the bridge between business needs and tech delivery, shaping the future of transport.
- Qualifications: Strong collaboration, communication, and decision-making skills are essential.
- Other info: Dynamic role with opportunities to work on innovative products across Europe.
The predicted salary is between 28800 - 48000 £ per year.
Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital, a global infrastructure investment fund manager who acquired Arriva in 2024.
We are looking for a Product Owner - Customer and Commercial to join our Product Team on a full time, permanent basis. This role will be based from either our London or Sunderland office. The Product Owner for Customer and Commercial role is responsible for translating business needs and product vision into actionable requirements for delivery teams, ensuring that customer and commercial products deliver maximum value. This role maintains a prioritised backlog, provides clarity throughout the development process, and works closely with business units, support teams, IT business partners, and the Platforms team to validate technical feasibility and manage dependencies. The Product Owner acts as the bridge between business priorities and technical delivery, requiring strong collaboration, communication, and decision-making skills.
Direct responsibilities:
- Product Vision & Backlog Management
- Translate the product vision and business goals into actionable user stories and acceptance criteria.
- Own and maintain a prioritised product backlog that reflects business objectives and customer needs.
- Continuously refine backlog items based on stakeholder feedback, technical constraints, and changing priorities.
- Ensure backlog items are well-documented, estimated, and ready for development.
- Actively participate in sprint ceremonies, including planning, daily stand-ups, reviews, and retrospectives.
- Provide timely clarification and guidance to development teams to ensure successful delivery.
- Monitor sprint progress, identify risks or blockers early, and work with teams to resolve issues.
- Work closely with business units, support teams, IT business partners, and the Platforms team to validate technical requirements and manage dependencies.
- Ensure solutions are scalable, secure, and aligned with platform standards.
- Support integration planning and testing activities to guarantee smooth deployment.
- Engage with commercial, marketing, and customer service teams to gather feedback and prioritise features.
- Facilitate workshops and discussions to align on requirements and delivery expectations.
- Communicate progress, risks, and changes clearly to all stakeholders.
- Track product performance metrics and adoption rates post-launch.
- Use data-driven insights to inform backlog prioritisation and future enhancements.
- Ensure continuous improvement through iterative delivery and feedback loops.
The role will contribute to a diverse portfolio across:
- Customer Service
- Customer Experience
- Ticketing & Retail
- CRM & Sales
- Revenue Management
- Marketing & Digital
- Accessibility & Inclusion
Key success criteria for this role are:
- A well-maintained and prioritised backlog aligned with business objectives.
- Backlog items refined, groomed, and linked to strategic goals.
- Features delivered on time and aligned with stakeholder expectations.
- Demonstrable improvement in customer experience and engagement metrics.
- Decisions supported by analytics (e.g., user behaviour, adoption rates).
- KPIs tracked and reported consistently.
- Adoption of new features that enhance operational efficiency and customer satisfaction.
Example Products Include:
- Zendesk
- Delay Repay
- AI Travel Assistant
- Marketing Fonts
- Revenue Management
- Upgrade Auctions
- CRM
- B2B Sales
- Onboard CX
- Food & Drink
- Commercial Systems
- Revenue Forecasting
- Revenue Protection
- Ticketer
- Digital
- Hanover
- Littlepay
- iSAMS
- BODS
- EPM
- Hacon
- Paypoint
- Scancoin
- Braintree
- iBus
- Expendo
This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
The closing date for applications is Wednesday 21st January 2026. Arriva Group reserves the right to close this vacancy early.
Product Owner - Customer & Commercial in London employer: Arriva Limited
Contact Detail:
Arriva Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - Customer & Commercial in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Arriva. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to product ownership. Think about how you’d translate business needs into actionable requirements and be ready to share examples from your experience.
✨Tip Number 3
Showcase your collaboration skills! Be ready to discuss how you've worked with cross-functional teams in the past. Highlighting your ability to bridge gaps between technical and business sides will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Product Owner - Customer & Commercial in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Product Owner role. We want to see how you can translate business needs into actionable requirements!
Showcase Your Collaboration Skills: Since this role involves working closely with various teams, be sure to include examples of how you've successfully collaborated in the past. We love seeing strong communication and teamwork in action!
Highlight Your Backlog Management Experience: If you've got experience managing a product backlog, make it shine! Talk about how you've prioritised tasks and refined items based on feedback. This is key for us in ensuring maximum value delivery.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Arriva Limited
✨Know the Product Inside Out
Before your interview, dive deep into Arriva's products and services. Understand how they connect with customer needs and commercial goals. This knowledge will help you articulate how you can contribute as a Product Owner.
✨Master the Backlog Management
Be prepared to discuss your experience with backlog management. Bring examples of how you've prioritised tasks based on business objectives and customer feedback. Show that you can keep a well-maintained backlog that aligns with strategic goals.
✨Showcase Your Collaboration Skills
Highlight your ability to work with cross-functional teams. Share specific instances where you've successfully collaborated with IT, marketing, or customer service teams to deliver projects. This role requires strong communication, so be ready to demonstrate that.
✨Data-Driven Decision Making
Arriva values analytics in decision-making. Be ready to discuss how you've used data to inform product decisions and track performance metrics. Prepare to explain how you would apply this approach to enhance customer experience and engagement.
