At a Glance
- Tasks: Supervise daily operations, ensuring safety and excellent customer service.
- Company: Join Arriva, a leading passenger transport provider across Europe.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion in a dynamic workplace.
- Why this job: Make a real impact on the community while developing your leadership skills.
- Qualifications: Supervisory experience and strong communication skills required.
The predicted salary is between 34200 - 41800 £ per year.
Role
Operations Supervisor
Location
Gillingham
Shifts
Rotating; 5 days out of 7
Hours
40 per week
Salary
£42772
Our Operations Supervisors contribute to the effective running of our day-to-day operation, with a continual focus on our improving the experience of colleagues and customers.
Purpose of role Contribute to the achievement of the site annual business plan by effectively supporting the day-to-day operation of bus services, providing a first point of contact for drivers throughout daily span of operation.
Operational responsibility for daily processes and proactive network management, including the effective allocation of driving duties, as well as responding as appropriate to all operational issues that may arise, such as collisions, passenger injuries, diversions and traffic disruption.
Support the delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.
- Main Responsibilities
- Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
- Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
- People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
- Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.
- Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
- Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
- Corporate Social Responsibility: Uphold and promote the organization's values in all internal and external interactions.
Essential Requirements
- Supervisory experience with strong operational management skills.
- Demonstrates Arriva's Values.
- Proficient in Health and Safety First Aid certification (or willingness to obtain).
- Strong coaching and communication skills.
- Customer-focused with effective IT skills.
- Influencing and decision-making abilities.
- Industry knowledge (PCV/HGV).
- Team player with resilience and flexibility.
- Experience working with Trade Unions.
This job description sets out the main duties and responsibilities of the jobholder.
It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager.
Responsibilities and duties may also change in light of future business needs and personal development.
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures.
Embracing diversity and creating inclusion is a key component of our talent strategy.
The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys.
With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.
The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe.
Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.
#J-18808-Ljbffr
Operations Supervisor in Gillingham employer: Arriva Kent & Surrey Limited
Arriva Kent & Surrey Limited is an excellent employer, offering a supportive work culture that prioritises employee well-being and community engagement. With flexible shifts, competitive pay starting at £16.85 per hour, and unique benefits like free bus travel for your household, this role not only provides meaningful work but also ample opportunities for career progression in the vibrant Tunbridge Wells area.
Contact Details:
Arriva Kent & Surrey Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Gillingham
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Arriva Kent & Surrey Limited.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Arriva Kent & Surrey Limited. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Supervisor in Gillingham
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Arriva Kent & Surrey Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Arriva Kent & Surrey Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Arriva Kent & Surrey Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Arriva Kent & Surrey Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Arriva Kent & Surrey Limited.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Arriva Kent & Surrey Limited.
