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For Companies At a Glance
- Tasks: Manage bus services, guide drivers, and ensure timely operations in London.
- Company: Join Arriva London, a leader in bus service management, keeping the city moving.
- Benefits: Enjoy free travel, exclusive discounts, generous leave, and performance rewards.
- Why this job: Thrive in a dynamic role with comprehensive training and clear career progression.
- Qualifications: Strong communication, critical thinking, and leadership skills are essential.
- Other info: Paid 4-week training and mentorship provided for successful candidates.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to embark on a rewarding career in the dynamic world of bus service management? Arriva London is seeking driven, adaptable, and dedicated individuals to join our Route Performance Team as Controllers. This is your chance to thrive in a challenging yet highly rewarding role, supported by comprehensive training and a clear progression path.
As an Arriva Controller, you’ll be at the forefront of keeping London moving. In this role, you’ll manage services within the demanding Transport for London (TFL) network, guiding drivers and ensuring buses run safely, efficiently, and on time. Controllers are the backbone of our 24/7 operation, working shifts to:
- Communicate with drivers via radio and face-to-face.
- Use advanced GPS tracking and other technologies to oversee bus services.
- Ensure compliance with TFL standards.
Training & Progression
Our recruitment process includes an initial application review and interview. If selected:
- Training: A paid 4-week training course equips you with the skills and knowledge to succeed.
- Mentorship: Following training, you’ll be paired with a mentor to support your transition into the role.
Earnings
- Trainee Controller Rate (0–6 months): £42,000
- Controller Rate (6–18 months): £44,000
- Controller Rate (18+ months): £49,337
- Overtime Rate: £29.03/hour (Rates are subject to an annual salary review.)
Schedule
Five days out of seven, on a rolling rota, including weekends.
What We’re Looking For
We’re seeking individuals who thrive in fast-paced, problem-solving environments and demonstrate exceptional communication and leadership skills. Successful candidates will possess:
- Strong Communication Skills: Clear and fluent English is essential, with the ability to communicate effectively at all levels.
- Critical Thinking: A logical approach to problem-solving and the ability to assess situations quickly and accurately.
- Calm Under Pressure: The ability to maintain composure and make sound decisions in high-pressure scenarios.
- Situational Awareness: A sharp understanding of dynamic environments and the ability to adapt accordingly.
- Team Leadership: The ability to influence behaviours and build positive working relationships at all levels.
Why Join Us?
At Arriva London, we value and reward your commitment. Here’s what we offer:
- Free Travel: FL Oyster Bus Pass (plus a nominee pass after 3 months’ service)
- Exclusive Discounts: Access to Arriva Village, our employee benefits platform, featuring discounts from top retailers.
- Health & Wellbeing: Employee Assistance Programme (Health Assured) offering support on family, financial, and childcare matters.
- Generous Leave: 33 days of holiday (including bank holidays), with increases based on service length.
- Performance Rewards: A company bonus structure.
If you’re passionate about making a difference and being part of a highly skilled team, apply today and start your journey toward becoming an Arriva London Controller.
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Controller
✨Tip Number 1
Familiarise yourself with the Transport for London (TFL) network and its operations. Understanding how the bus services function and the challenges they face will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. You might want to role-play situations where you need to communicate effectively with drivers or manage unexpected issues.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully navigated challenges. This will highlight your critical thinking skills, which are essential for the role.
✨Tip Number 4
Network with current or former employees of Arriva London if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Trainee Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Trainee Controller at Arriva London. Familiarise yourself with the job description and think about how your skills align with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your communication skills, critical thinking abilities, and any previous leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for bus service management and your desire to contribute to Arriva London. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Arriva Group
✨Showcase Your Communication Skills
As a Trainee Controller, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in active listening. Use examples from past experiences where effective communication made a difference.
✨Demonstrate Critical Thinking
Prepare to discuss scenarios where you've had to solve problems quickly. Highlight your logical approach and how you assess situations under pressure. This will show that you can handle the fast-paced environment of bus service management.
✨Stay Calm Under Pressure
Interviewers will be looking for your ability to maintain composure in stressful situations. Share specific instances where you successfully managed high-pressure scenarios, emphasising your decision-making process and outcomes.
✨Exhibit Team Leadership Qualities
Even as a trainee, showcasing your potential for leadership is important. Discuss experiences where you've influenced others positively or built strong relationships within a team. This will highlight your suitability for the role's collaborative nature.