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- Tasks: Be the face of CrossCountry, ensuring a great journey for every passenger.
- Company: Join CrossCountry, a leading train service provider in the UK.
- Benefits: Enjoy free unlimited train travel, competitive salary, and excellent holiday entitlement.
- Why this job: Experience diverse challenges and meet new people every day on the job.
- Qualifications: Passion for customer service and ability to handle unexpected situations.
- Other info: Dynamic shift work with a focus on safety and teamwork.
The predicted salary is between 35371 - 41292 £ per year.
We are recruiting for Train Managers to join CrossCountry at Newcastle. Would you like to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focused on delivering a safe train journey for all our customers and your colleagues?
If you answered 'Yes' to the above, then you could be just the person we are looking for so apply to be a Train Manager with CrossCountry at Newcastle.
As an employee, you will receive:
- Free unlimited train travel on our services across our extensive rail network
- Discounted train travel on other train companies
- Entry into a pension scheme
- A free uniform
- Excellent holiday entitlement
- A salary of £35,371pa during your training, rising to £41,292pa upon completion of training
Average hours are 35 per week. Train Managers are the face of CrossCountry, so you will make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.
Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues, so be prepared to get your hands dirty.
You will work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important; we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.
Your initial 10-week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role. This is not a 9-to-5 role, so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.
To apply for this role, please submit your current CV AND a covering letter explaining your reasons for applying and why you would be suitable. Close date for applications is Friday 27 February 2026.
Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.
We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Managers- Newcastle employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Managers- Newcastle
✨Tip Number 1
Get to know the company! Research CrossCountry and understand their values, especially around customer service and safety. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Train Manager, you'll be interacting with all sorts of passengers. Role-play different scenarios with friends or family to boost your confidence in handling various situations and delivering excellent customer service.
✨Tip Number 3
Be ready for the unexpected! Think about how you would handle challenges on the train, like dealing with difficult customers or equipment issues. Showing that you can stay calm under pressure will impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up job alerts to keep an eye on new opportunities. Don’t miss out on your chance to join the CrossCountry team!
We think you need these skills to ace Train Managers- Newcastle
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight relevant experience, especially in customer service or team roles, and don’t forget to tailor it to the Train Manager position. We want to see how you can bring your unique skills to our team!
Write a Personal Covering Letter: This is your chance to shine! Use your covering letter to explain why you’re passionate about the role and how your experiences make you a great fit. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Customer Service Skills: As a Train Manager, excellent customer service is key. In both your CV and covering letter, share specific examples of how you've gone above and beyond for customers in the past. We want to know how you handle challenges and ensure a great experience for everyone!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your CV and covering letter. Plus, you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Arriva Group
✨Know Your Role Inside Out
Before the interview, make sure you understand what being a Train Manager involves. Familiarise yourself with the responsibilities, such as ticket checking, customer service, and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure a positive experience for everyone on board.
✨Prepare for the Unexpected
As a Train Manager, you'll face various challenges daily. Think about scenarios where things didn't go as planned and how you managed them. Highlight your problem-solving skills and ability to stay calm under pressure during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how CrossCountry supports its employees. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.