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- Tasks: As a Train Manager, you'll ensure every journey is exceptional by providing top-notch customer service.
- Company: Join CrossCountry, a leading transport provider dedicated to delivering excellent travel experiences.
- Benefits: Enjoy a competitive salary, flexible shifts, and the chance to work in a dynamic environment.
- Why this job: Be part of a vibrant team, face exciting challenges, and make a real impact on customers' journeys.
- Qualifications: Proven customer service skills, ability to handle responsibility, and a knack for problem-solving are essential.
- Other info: Safety-critical role; applicants must pass a medical and DBS check.
The predicted salary is between 34174 - 39895 £ per year.
2 weeks ago Be among the first 25 applicants
Salary is £34,174per annum during training, rising to £39,895 per annum after training (based on a 35 hour week).
Close date for applications is Friday 27 June 2025.
We are looking for people who are passionate about delivering excellent customer service to our customers on board.
As a Train Manager you will be positive and proactive, undertaking many tasks in order to make every journey great. Your responsibilities will include checking and selling tickets, issuing payment notices, advising customers about their journey by communicating individually and in groups, always being aware of their individual needs.
Working a variety of shift patterns almost around the clock and seven days per week – flexibility is essential to this role.
Average hours are 35 per week. You will face many different challenges whilst working on board the train, so you need to be able to deal with the unexpected in a calm way, but also be outgoing and confident.
You will provide an excellent standard of customer service and safety at all times, ensuring that we always provide a professional position for our business and develop a strong competitive advantage.
You will ensure the train environment is comfortable by fixing and reporting defective equipment, maintaining the passenger information system and managing luggage issues.
Maintaining excellent customer service, you will work with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is vitally important at all times, as you may be responsible for the safety of 300 customers and colleagues, so you must know and apply all procedures and regulations at all times and be prepared to take the lead should any critical situation demand it.
Skills
To apply for this role, please submit your current CV and a covering letter clearly demonstrating (with evidence / examples) your following skills and experience:
A proven track record of excellent customer service
Describe how you are doing an outstanding job in your current/most recent role
Experience Of Showing Responsibility Within Previous Roles
Evidence of following rules & regulations in the workplace
Evidence of using your own initiative and thinking on your feet to different situations
Ability to work within a team and on your own
Computer Literate
Ability to deal appropriately with difficult situations
Attention to detail and prioritise your duties
Live within 1 hour of the location you are applying for.
Please note, Train Manager positions are safety critical and the successful applicants will require a safety critical medical. Any offer will also be subject to a satisfactory DBS check.
We acknowledge the importance of our people\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Management and Manufacturing
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Industries
Truck Transportation
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Train Managers - Leeds employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Managers - Leeds
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Train Manager. Understanding the importance of customer service and safety will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to handle difficult situations calmly and effectively. This will highlight your problem-solving skills, which are crucial for this position.
✨Tip Number 3
Research the company culture and values of CrossCountry. Being able to align your personal values with theirs can make a strong impression during the interview process.
✨Tip Number 4
Network with current or former Train Managers if possible. They can provide valuable insights into the role and may even offer tips on how to stand out as a candidate.
We think you need these skills to ace Train Managers - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant responsibilities you've held in previous roles. Use specific examples to demonstrate how you've excelled in these areas.
Craft a Compelling Cover Letter: In your cover letter, clearly outline your passion for customer service and provide evidence of your ability to handle difficult situations. Mention your flexibility with shift patterns and your commitment to safety.
Showcase Relevant Skills: Address the key skills mentioned in the job description, such as teamwork, initiative, and attention to detail. Provide concrete examples from your past experiences that illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arriva Group
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Highlight situations where you went above and beyond to meet customer needs, as this role heavily focuses on providing a memorable experience for passengers.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss how you've handled unexpected challenges in previous roles. Since the job requires working various shift patterns and dealing with unpredictable situations, showcasing your ability to adapt will be crucial.
✨Emphasise Teamwork and Initiative
Share instances where you successfully worked within a team or took the initiative to solve problems. This role involves collaborating with the On-Board Team, so demonstrating your teamwork skills and proactive approach will set you apart.
✨Understand Safety Protocols
Familiarise yourself with safety regulations relevant to the role. Be prepared to discuss how you have followed rules and regulations in past positions, as safety is a critical aspect of being a Train Manager.
