Service Centre Team Member- Birmingham New Street

Salary £27,514 per year (39‑hour week). Location: Birmingham. Position: Service Centre Team Member.

Responsibilities

• Ensure orders are correctly packed and loaded onto trains on time.
• Carry out routine service checks and procedures (e.g. fridge temperature checks).
• Clean the Service Centre and dispose of packaging and waste materials environmentally.
• Assist customers with enquiries during delivery.
• Manage stock levels and maintain food safety at all times.

Qualifications & Requirements

• Ability to work to tight deadlines in a high‑pressure environment.
• Computer‑literacy and initiative.
• Experience in logistics supply or basic food hygiene is desirable but not essential.
• Previous customer‑service experience, ability to work alone or in a team.
• Excellent communication skills, meeting deadlines, multi‑tasking.
• Must be able to work flexible shift and weekend schedules and live within an hour of the location.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Apply

To apply, please submit your CV by the close date of Thursday 4th December 2025.

Applicants may be invited for a DBS check and a medical examination.

We acknowledge the importance of our people\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.