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- Tasks: Lead performance improvement strategies for the London Overground, ensuring reliability and punctuality.
- Company: Join Arriva Rail London, a key player in the transport industry.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on London's transport system while developing your career.
- Qualifications: Experience in performance improvement and strong stakeholder management skills required.
- Other info: Dynamic role with a focus on innovation and continuous improvement.
The predicted salary is between 50000 - 60000 £ per year.
Arriva Rail London is looking for a new Route Performance Manager. In this key role you will work with stakeholders to deliver the reliability and punctuality strategy across the London Overground Windrush Route, supporting the delivery of a consistently high-performing railway for our customers. A key aspect of the role will be navigating the challenges associated with the increase from 16 to 18 trains per hour on the ‘Windrush’ line in December 2026, ensuring performance risks are identified early and mitigated effectively to maintain service performance. You will also lead investigations into sub‑threshold delays across the London Overground network, identifying underlying causes and implementing targeted interventions to prevent recurrence.
Responsibilities
- Identify opportunities to improve performance by building resilience into future timetable specifications.
- Play an active role in the daily and weekly internal performance management process, working closely with managers across the business to gain insight and drive continuous improvement, mitigating future risk.
- Lead the development and embedding of a robust and credible company performance plan for nominated routes and business functions.
- Identify root causes of adverse performance and propose corrective action plans to be incorporated within the performance strategy.
- Develop strong stakeholder relationships on behalf of the Performance team both internally and externally.
- Provide consistent support to improve On‑Time Performance as required by the business.
Experience and Skills
- Proven track record of leading performance improvement in a multi‑stakeholder environment.
- Experience of timetable planning is desirable.
- Understanding of the London Overground is advantageous but not essential.
- Strong stakeholder management experience, working within a multi‑stakeholder environment.
- Excellent IT literacy including Excel, with the ability to influence others and work effectively under pressure.
- Take personal accountability for leading the development of the performance strategy and Line of Route delivery for nominated routes.
- Foster a strong relationship between Performance and all stakeholders for nominated Lines of Route.
- Work with stakeholders to develop department‑specific dashboards and generate subsequent business cases for investment in initiatives that improve punctuality or reliability.
- Develop strong relationships with external stakeholders, including Network Rail, to challenge and collaborate to improve performance.
- Establish and foster a culture of continuous improvement by identifying improvements across the business and challenging stakeholders in a positive and constructive way.
- Represent the company at industry Performance forums.
- Deputise for the On Time Performance Leader (as required).
We look forward to hearing from experienced performance‑improvement professionals who thrive in a multi‑stakeholder environment and are ready to take the next step in their career.
Route Performance Manager employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Route Performance Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Arriva Rail London. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its performance strategies. Understand the challenges they face, especially with the upcoming increase in train frequency. Show them you’re not just another candidate; you’re someone who’s ready to tackle those challenges head-on!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve improved performance in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Arriva Rail London. Let’s get you on board!
We think you need these skills to ace Route Performance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Route Performance Manager role. Highlight your experience in performance improvement and stakeholder management, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved performance in previous roles. Use data and metrics where possible to demonstrate your impact. This will help us see the value you can bring to Arriva Rail London.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key points stand out. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Arriva Group
✨Know Your Performance Metrics
Before the interview, brush up on key performance metrics relevant to the role. Understand how punctuality and reliability are measured in the rail industry, especially for the London Overground. This will show your potential employer that you’re not just familiar with the concepts but can also discuss them intelligently.
✨Showcase Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with multiple stakeholders in previous roles. Be ready to discuss specific challenges you faced and how you navigated them to achieve performance improvements. This will demonstrate your ability to thrive in a multi-stakeholder environment.
✨Be Ready to Discuss Timetable Planning
Even if you don’t have direct experience in timetable planning, research the basics and be prepared to discuss how you would approach it. Think about how you could identify opportunities for resilience in future timetable specifications and be ready to share your thoughts during the interview.
✨Prepare for Data-Driven Discussions
Since the role involves providing data-led assessments of performance, be prepared to talk about your experience with data analysis tools, particularly Excel. Bring examples of how you've used data to drive performance improvements and be ready to discuss how you would apply this in the context of Arriva Rail London.