At a Glance
- Tasks: Deliver exceptional customer service on trains and at stations, ensuring a fantastic travel experience.
- Company: Join a dynamic rail company committed to excellent customer service and inclusivity.
- Benefits: Competitive salary of £37,444 pa, flexible shifts, and opportunities for career growth.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Experience variety every day while making a real difference in customers' journeys.
- Qualifications: Proven customer service skills, excellent communication, and ability to work in a team.
The predicted salary is between 37444 - 37444 £ per year.
Working out of Reading we are looking for someone who is passionate about delivering excellent customer service across our network, either on board our fleet of trains or at the station. The salary is £37,444 pa based on a 35‑hour week. Close date for applications is Friday 05th June 2026.
If you are successful in your application, this role will offer challenge and variety, and no two days will be the same. You will be working both on board and at barriers. On the trains you will be working alongside the Train Manager/Senior Conductor with on‑board travel enquiries, ticket checking and selling, undertaking travel irregularity reports and MG11s, as well as offering support to your other on‑board colleagues. At barriers you will work alongside other Revenue & Support Specialists as well as other train operating companies and the BTP.
Working a variety of shift patterns from early morning to late at night, over 7 days a week — flexibility is essential to this role, and there may also be a requirement to stay overnight at various locations if supporting at events across our network. Average hours are 35 per week.
You will face many different challenges while working on board the trains or at the stations, which will require you to possess an outgoing, confident personality as well as outstanding customer‑service skills, an eye for detail and the drive to work hard. As a customer‑focused role, the focus is to provide a professional service and ensure all our customers receive a fantastic experience every time they travel with us.
Skills:- A proven track record of customer service experience
- Ability to work various shifts
- Excellent communication skills, both verbal and written
- IT literate with knowledge of Microsoft Office
- Ability to write comprehensive and accurate reports fit for presentation as evidence in court
- An ability to follow rules and regulations in the workplace
- Teamwork
- Able to think on your feet to deal with different situations
- An ability to defuse potential conflict situations
To apply for this role, please submit your current CV & covering letter by the close date of Friday 05th June 2026. Please note, successful applicants will be required to attend a pre‑employment medical and have a DBS check carried out. We acknowledge the importance of our peoples’ diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Rail Customer Experience & Revenue Support Specialist in Reading employer: Arriva Group
As a Rail Customer Experience & Revenue Support Specialist based in Reading, you will join a dynamic team dedicated to delivering exceptional customer service across our network. We pride ourselves on fostering a supportive work culture that values diversity and inclusion, offering flexible shift patterns and opportunities for personal growth within the rail industry. With a competitive salary and the chance to face new challenges every day, this role is perfect for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Customer Experience & Revenue Support Specialist in Reading
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you show that you understand what they stand for, it’ll make you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing different scenarios with friends or family. This will help you think on your feet and handle various situations smoothly.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working different shifts and possibly staying overnight. Show that you’re open to these challenges in your conversations with potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Rail Customer Experience & Revenue Support Specialist in Reading
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering excellent customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past, as this will resonate with us and show you're a great fit for the role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this position. Highlight relevant experience and skills that match the job description, like your ability to handle various shift patterns and your knack for defusing conflict situations. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your writing clear and to the point. Use straightforward language and avoid jargon. This will help us easily understand your qualifications and experiences. Remember, we appreciate well-structured reports, so apply that same clarity to your application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter. Plus, it shows you’re serious about joining our team. Make sure to get your application in before the deadline on Friday 05th June 2026!
How to prepare for a job interview at Arriva Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering excellent service. Be ready to share these stories during the interview!
✨Flexibility is Key
Since this role involves various shift patterns and potential overnight stays, be prepared to discuss your availability and flexibility. Highlight any previous experience you have with working irregular hours or adapting to changing schedules.
✨Communication is Everything
This job requires excellent verbal and written communication skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer to show your interest and engagement.
✨Stay Calm Under Pressure
You’ll face different challenges in this role, so think about how you handle stressful situations. Prepare examples of times when you’ve successfully defused conflict or dealt with difficult customers. This will show that you can think on your feet and maintain professionalism.
