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- Tasks: Coordinate smooth rail replacement operations at train stations, ensuring timely service and passenger assistance.
- Company: Join Arriva Group, a leader in transport services across the UK, committed to customer satisfaction.
- Benefits: Enjoy ultimate flexibility in your work schedule, paid holidays, and a contributory pension scheme.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to seamless travel for passengers.
- Qualifications: Looking for flexible individuals with great customer service skills; access to a vehicle may be required.
- Other info: This is a zero-hour contract, allowing you to choose when and where you work.
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Organisation – Arriva Road Transport Services (ARTS)
Location – Northern region of UK (open to applications from different locations)
Contract type: Zero-hour agreement
Pay: £12.75 per hour + allowances
We are looking to expand our team of highly passionate, customer focused and engaging people who can facilitate the process of running a smooth and safe rail replacement operation. You will work from a variety of key train stations, providing support to road transport operators and information to our passengers to ensure the operation runs exactly as planned.
Who We Are
Arriva Road Transport Services (ARTS) which is part of Arriva UK Trains, oversees and manages all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support across the portfolio of customers within ARTS in both a pre-planned and on an emergency basis.
The Role
Zero Hour Agreement
This role is a zero-hour agreement position, meaning there are no set hours, allowing you the flexibility to choose how often you work. You will be able to select when you’re available, and your shift will be assigned to you with notice. This means that you don’t have to work every week and can fit around additional commitments or working hours. You will be allocated shifts on as needed basis if it fits for you and our business.
Location of work
You will work from train stations which can be based across the UK however we would ideally keep you within your local area. Therefore flexibility is a key part of the role with regards to location and you would be willing to travel to additional railway stations.
Responsibilities
- General management of the pre-planned and emergency road transport and overseeing the replacement rail service for our customers
- Ensure drivers and vehicles meet our required standard
- Ensure journeys arrive and depart on time
- Ensure connections with appropriate train services
- Attempt to ensure that passengers are on the right vehicles
- Adjust the replacement service to take into account any changes in circumstances (i.e. Delays to train services, traffic delays, roadworks, accidents etc.)
- Assist with any failures in the delivery of the operation with the support of our Control team with the appropriate and sensible use of standby vehicles. Adjustment of the service, where appropriate, to assist in maintaining high levels of punctuality.
- Ensure a smooth train – bus – train transition process for our passengers
- Provide information and assistance to passengers, where required
- Help maintain a safe transfer and pick up/set down area for the customer
- Undertake passenger counts
- Communicate all problems likely to affect passengers to the relevant TOC control centre and work with the control staff to overcome any problems
- Act as the key point of contact with station staff in relation to the replacement service
- Record all service incidents, escalating where appropriate, and providing thorough feedback within 48 hours to the Coordination Team after your shift
Qualifications
We are looking for individuals that are able to work flexibly, are keen to learn new skills and have great customer service experience. This role may require access to your own vehicle.
Our Benefits Include
- Ultimate flexibility – pick and choose when you work, where you work
- Travel – You will have the ability to travel to different parts of the region/country depending on operational needs
- Great opportunity to progress your career in a fast paced, forward thinking and innovative organisation
- Paid holiday accrual
- Contributory pension scheme
- Access to Arriva’s employee assistance programme
At Arriva we acknowledge the importance of our people\’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..
Seniority level
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Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
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Job function
Other
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Industries
Truck Transportation
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Rail Replacement Coordinators employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinators
✨Tip Number 1
Familiarise yourself with the rail network in your area. Understanding the key train stations and their operations will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your customer service experience. Since this role involves direct interaction with passengers, showcasing your ability to handle inquiries and provide assistance will make you a strong candidate.
✨Tip Number 3
Be prepared to discuss flexibility. As this position is zero-hour, showing that you can adapt to changing schedules and locations will be crucial in your conversations with us.
✨Tip Number 4
Network with current or former employees of Arriva Group. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application process.
We think you need these skills to ace Rail Replacement Coordinators
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Rail Replacement Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Skills: Since this role requires great customer service experience, make sure to emphasise any previous roles where you interacted with customers. Use specific examples to demonstrate your ability to handle various situations effectively.
Show Flexibility: The job offers flexibility in working hours and locations. In your application, mention your willingness to adapt to different shifts and travel to various train stations as needed.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arriva Group
✨Show Your Customer Service Skills
As a Rail Replacement Coordinator, you'll be interacting with passengers regularly. Highlight your previous customer service experience and provide examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Flexibility
This role requires flexibility in terms of working hours and locations. Be prepared to discuss your availability and willingness to travel to different train stations, as well as any past experiences that showcase your adaptability.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how you would manage unexpected changes, such as delays or emergencies, and ensure smooth transitions for passengers.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the training process, team dynamics, or how success is measured in this position to demonstrate your enthusiasm and engagement.