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For Companies At a Glance
- Tasks: Lead daily bus operations, manage drivers, and ensure safety and customer satisfaction.
- Company: Join Arriva Group, a leader in transportation committed to community and safety.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for overtime pay.
- Why this job: Be part of a dynamic team that values inclusivity, safety, and continuous improvement.
- Qualifications: Supervisory experience, strong communication skills, and a customer-focused mindset are essential.
- Other info: This role offers a chance to make a real impact in your community.
The predicted salary is between 37000 - 41000 £ per year.
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Job Title: Operations Supervisor
Location: Croydon
Reports To: Site Operations Manager
Direct Reports: Drivers
Salary: £37,043.80 per annum
Hours: 38 hours per week (flexibility required to support operational demands)
Overtime Rate: £18.68 per hour
Key Internal Stakeholders
- Engineering
- Health & Safety (incl. Risk)
- Transcare
- Training School
- Customer Service
- Trade Unions
Key External Stakeholders
- Regulatory/Statutory Authorities (e.g., TfL)
- Cleaning Contractors
- Customers
- Local Businesses
Job Purpose
To support the effective, compliant, and customer-focused operation of daily bus services at Dartford, contributing to the successful delivery of the site\’s annual business plan. This role serves as the first point of contact for drivers during daily operations and has responsibility for proactive network and resource management.
You will oversee the allocation of duties, respond promptly to incidents (e.g., collisions, passenger injuries, traffic disruptions), and ensure operational continuity and excellence. You will champion a culture of safety, inclusivity, and continuous improvement, aligned with Arriva’s values.
Core Responsibilities
- Health & Safety
- Promote a proactive safety culture across the depot and on the road.
- Identify and resolve unsafe behaviours or conditions.
- Support compliance with Arriva’s HS&E Management System and safety initiatives.
- Customer Experience
- Provide professional, friendly responses to customer inquiries.
- Investigate complaints and ensure preventative actions are implemented.
- People Management
- Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.
- Maintain uniform and appearance standards.
- Support employee development and foster a culture of Equality, Diversity & Inclusion.
- Accurately manage absence records and enforce HR policies.
- Build constructive relationships with Trade Union representatives.
- Operational Excellence
- Oversee day-to-day bus service operations ensuring all duties are covered.
- Manage and record lost mileage and service disruptions.
- Collaborate with Engineering to ensure vehicle availability.
- Monitor KPIs and local objectives to maintain service quality.
- Financial Oversight & Decision-Making
- Ensure accurate timekeeping and wage input.
- Optimise duty planning and manage overtime for cost efficiency.
- Use data and tools to support operational decision-making.
- Continuous Improvement & Innovation
- Maintain up-to-date KPI data.
- Share best practices and contribute to operational improvements across the business.
- Corporate Social Responsibility
- Uphold Arriva’s brand, values, and community engagement in all interactions.
Essential Requirements
- Supervisory experience in a staff or resource management role
- Understanding of Health & Safety legislation and standards
- Valid First Aid certificate (or willingness to obtain)
- Strong communication, coaching, and interpersonal skills
- Customer-focused mindset
- Proficient IT skills
- Ability to influence and lead teams
- Organised and decisive under pressure
- Knowledge of the PCV/HGV industry
- Experience working in partnership with Trade Unions
- Flexible, self-motivated, and resilient
Note: This job description outlines key responsibilities and expectations but is not exhaustive. The role may require additional tasks as determined by the Site Operations Manager.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Truck Transportation
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Operations Supervisor employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with Arriva Group's values and culture. Understanding their commitment to safety, inclusivity, and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Arriva Group. They can provide valuable insights into the company’s operations and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past supervisory experience that demonstrate your ability to manage teams effectively and handle operational challenges, as these are key aspects of the Operations Supervisor role.
✨Tip Number 4
Stay updated on industry trends and regulations related to transportation and health & safety. This knowledge will not only impress during interviews but also show your commitment to continuous improvement and operational excellence.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience and skills that align with the Operations Supervisor role. Emphasise your understanding of Health & Safety legislation, as well as any experience in resource management.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused mindset and ability to lead teams. Mention specific examples of how you've promoted safety and inclusivity in previous roles, as these are key aspects of the job.
Highlight Relevant Skills: In your application, clearly outline your strong communication, coaching, and interpersonal skills. Provide examples of how you've effectively managed teams and resolved conflicts, as this will demonstrate your suitability for the role.
Showcase Continuous Improvement Initiatives: Discuss any past experiences where you contributed to operational improvements or shared best practices. This aligns with the role's focus on continuous improvement and innovation, making your application stand out.
How to prepare for a job interview at Arriva Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Supervisor. Familiarise yourself with daily operations, health and safety regulations, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead and manage a team effectively. Prepare examples from your past experiences where you've successfully managed staff, resolved conflicts, or improved team performance. Highlight your ability to foster a culture of inclusivity and safety.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios, such as handling incidents or managing service disruptions. Think of specific situations you've encountered in previous roles and how you addressed them, focusing on your decision-making process.
✨Demonstrate Customer Focus
Customer experience is key in this role. Be ready to discuss how you've handled customer complaints or inquiries in the past. Emphasise your commitment to providing excellent service and how you would ensure customer satisfaction in your new position.