At a Glance
- Tasks: Supervise daily bus operations and support drivers for smooth service delivery.
- Company: Join a leading transport company committed to safety and customer satisfaction.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: Supervisory experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Telford
Shifts: Rotating; 5 days out of 7
Hours: 37.5
Purpose of role: Contribute to the achievement of the site annual business plan by effectively supporting the day-to-day operation of bus services, providing a first point of contact for drivers throughout the daily span of operation. Operational responsibility for daily processes and proactive network management, including the effective allocation of driving duties, as well as responding as appropriate to all operational issues that may arise, such as collisions, passenger injuries, diversions and traffic disruption. Support the delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.
Main Responsibilities:
- Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
- Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
- People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
- Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.
- Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
- Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
- Corporate Social Responsibility: Uphold and promote the organization's values in all internal and external interactions.
Essential Requirements:
- Supervisory experience in a role where a high level of staff or other resource management skills are required.
- Demonstrate the Arriva Values.
- Good understanding of Health and Safety.
- Valid First Aid certificate (or willing to obtain).
- An effective coach, able to demonstrate effective listening, direction setting and feedback skills.
- Customer awareness.
- Effective written and verbal communications, as well as proficient IT Skills.
- Influencing skills.
- Well-developed organisational and decision-making skills.
- Knowledge of PCV/HGV industry.
- Works well as part of a team.
- Strong self-motivation and resilience.
- Flexibility.
- Capable of working under pressure, and prioritising workload.
- Experience of working in partnership with Trade Unions.
This job description sets out the main duties and responsibilities of the jobholder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
Operations Supervisor employer: Arriva Group
As an Operations Supervisor at our Telford location, you will be part of a dynamic team dedicated to delivering exceptional bus services while prioritising safety and customer satisfaction. We foster a supportive work culture that values continuous improvement and employee development, offering opportunities for training and career advancement. Join us to make a meaningful impact in your community while enjoying the benefits of a collaborative environment and a commitment to corporate social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Arriva. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and customer service. Think about your past experiences and how they align with the role of Operations Supervisor. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've effectively managed teams or resolved conflicts. This will demonstrate that you’re ready to take on the responsibilities of an Operations Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in operations and people management. We want to see how your skills align with the role of Operations Supervisor, so don’t hold back!
Showcase Your Communication Skills:Since effective written and verbal communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically – we love a well-organised application!
Highlight Safety Awareness:Given the importance of health and safety in this position, be sure to mention any relevant experience or certifications you have. If you’re willing to obtain a First Aid certificate, let us know – it shows initiative!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arriva Group
✨Know Your Operations
Familiarise yourself with the daily operations of bus services. Understand how to manage driving duties and respond to operational issues like collisions or traffic disruptions. This knowledge will show your potential employer that you're ready to hit the ground running.
✨Demonstrate Safety Awareness
Since health and safety is a big part of the role, be prepared to discuss how you would maintain a safe workplace. Share examples from your past experience where you identified risks and implemented proactive safety measures. This will highlight your commitment to safety.
✨Showcase Your People Skills
As an Operations Supervisor, you'll need to manage and support your team effectively. Be ready to talk about your coaching style and how you've successfully developed staff in previous roles. Highlight your ability to listen, set direction, and provide constructive feedback.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so prepare to discuss how you've handled customer inquiries and complaints in the past. Share specific examples that demonstrate your ability to manage situations positively and improve the customer experience.
