At a Glance
- Tasks: Oversee depot operations, manage staff, and ensure customer satisfaction.
- Company: Join Arriva Group, a leader in sustainable transport solutions.
- Benefits: Competitive salary, free bus travel, and career development opportunities.
- Other info: Be part of an inclusive team where your contributions truly matter.
- Why this job: Make a real impact in your community while leading a dynamic team.
- Qualifications: Experience in the bus industry with strong leadership and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Role: Operations Supervisor
Location: Gillingham
Shifts: Rotating; 5 days out of 7
Hours: 40 per week
Salary - £42772
Our Operations Supervisors
contribute to the effective running of our day-to-day operation, with a continual focus on our improving the experience of colleagues and customers.
Purpose of role
Contribute to the achievement of the site annual business plan by effectively supporting the day-to-day operation of bus services, providing a first point of contact for drivers throughout daily span of operation. Operational responsibility for daily processes and proactive network management, including the effective allocation of driving duties, as well as responding as appropriate to all operational issues that may arise, such as collisions, passenger injuries, diversions and traffic disruption. Support the delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.
Main Responsibilities
- Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
- Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
- People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
- Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.
- Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
- Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
- Corporate Social Responsibility: Uphold and promote the organization's values in all internal and external interactions.
Essential Requirements
- Supervisory experience with strong operational management skills.
- Demonstrates Arriva's Values
- Proficient in Health and Safety
- First Aid certification (or willingness to obtain)
- Strong coaching and communication skills
- Customer-focused with effective IT skills
- Influencing and decision-making abilities
- Industry knowledge (PCV/HGV)
- Team player with resilience and flexibility
- Experience working with Trade Unions
This job description sets out the main duties and responsibilities of the jobholder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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Operations Supervisor in Gillingham employer: Arriva Group
Arriva Group is an excellent employer, offering a supportive work culture that prioritises employee growth and community service. With paid training to obtain your PCV licence and competitive pay starting at £14.50 per hour, you will enjoy unique benefits such as free bus travel for you and your family, making it a rewarding place to build your career in Milton Keynes.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Gillingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the bus industry and let them know you're on the lookout for an Operations Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Arriva Group and their values. Show us that you’re not just another candidate; demonstrate your passion for sustainable transport solutions and how your leadership skills can help enhance their operations.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to health & safety and team management. We want to see how you handle pressure and ensure compliance while keeping the team motivated.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Arriva family and contributing to our mission of connecting communities.
We think you need these skills to ace Operations Supervisor in Gillingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Supervisor role. Highlight your experience in the bus industry and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable transport and how you can contribute to our depot operations. Keep it engaging and relevant to the job description.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to meet targets like punctuality and customer satisfaction. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arriva Group
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Supervisor at Arriva. Brush up on your knowledge of depot operations, staff management, and performance metrics like punctuality and customer satisfaction. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Arriva is looking for someone with strong leadership abilities. Prepare examples from your past roles where you've successfully managed teams or improved operational efficiency. Be ready to discuss how you motivate your team and handle challenges, as this will demonstrate your fit for the role.
✨Familiarise Yourself with Health & Safety Regulations
Since compliance with health and safety policies is crucial, brush up on relevant legislation before your interview. Be prepared to discuss how you've implemented safety measures in previous roles and how you would ensure compliance at Arriva. This shows that you take safety seriously and are proactive in your approach.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and concisely, especially when discussing your experience and how it relates to the job. Remember, it's not just about what you say, but how you say it. Confidence can make a big difference!
