Rail Replacement Coordinator
£13.12 per hour
About The Role
We’re looking for enthusiastic and customer-focused
Rail Replacement Coordinator
Locations: North East England (station-based roles)
Contract Type: Zero-hours (flexible shifts)
Pay Rate: £13.12 per hour
In this dynamic, frontline role, you’ll be based at key train stations, ensuring rail replacement services run safely, smoothly, and efficiently. You’ll play a vital role in supporting passengers, coordinating transport providers, and responding to real-time changes to keep services on track.
Key Responsibilities
- Oversee the day-to-day delivery of planned and emergency rail replacement services
- Support drivers and ensure vehicles meet required standards
- Monitor service performance, ensuring timely arrivals and departures
- Help maintain strong connections between rail and road services
- Provide clear, helpful information to passengers
- Manage boarding to ensure passengers travel on the correct services
- Respond to disruptions such as delays, traffic, or incidents, adjusting services where needed
- Work closely with control teams to resolve operational issues
- Ensure safe and organised pick-up and drop-off areas
- Carry out passenger counts and report service data
- Record and escalation incidents, providing detailed feedback post-shift
About You
We’re looking for individuals who:
- Are flexible and happy to work varied shifts across different locations
- Have excellent customer service skills and a positive, proactive approach
- Thrive in fast-paced and changing environments
- Communicate clearly and confidently with a wide range of people
- Are team players who can also work independently
- Align with our values: We care passionately, we do the right thing, and we make the difference
What We Offer
- £13.12 per hour competitive pay
- Ultimate flexibility – choose when and where you work
- Opportunity to travel across the region and beyond
- Career progression within a growing, innovative organisation
- Paid holiday accrual
- Contributory pension scheme
- Access to our Employee Assistance Programme
#J-18808-Ljbffr
Rail Replacement Coordinators in North East employer: Arriva Group
Arriva Road Transport Services is an excellent employer, offering a dynamic work environment in York or Derby with the flexibility of hybrid working. Employees benefit from competitive salaries, free travel on Arriva services after six months, and a strong commitment to diversity and inclusion, fostering a culture where every team member can thrive and grow professionally.
