At a Glance
- Tasks: Lead and manage exciting digital projects that enhance customer experiences.
- Company: Join Arriva, a leading transport services organisation in Europe.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving transformation in the transport industry.
- Why this job: Make a real impact on millions of customers with innovative technology.
- Qualifications: Experience in managing tech projects and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Project Manager role at Arriva Group.
Location: Flexible UK / Hybrid
Contract: Fixed Term Contract
Reports to: Digital & Commercial Platforms Director
About Arriva
Arriva is one of Europe’s leading transport services organisations, employing over 55,000 people and delivering more than 2.2 billion passenger journeys every year across 14 countries. We are on a journey to transform the way our customers experience our services – and digital technology is at the heart of that change.
The Opportunity
We’re looking for an experienced IT Project Manager who is passionate about technology and thrives on leading complex, high-impact projects from strategy and vision through to successful delivery and transition into business-as-usual operation. This role will take a leading position in delivering a major migration project from our current digital app and web supplier, ensuring a seamless transition, minimal disruption to customers, and maximum business value. You’ll join a high-performing, cross-functional team that includes Product Owners, Designers, Testers, and operational experts, working collaboratively to deliver projects that enhance Arriva’s digital platforms and customer experience.
What You’ll Be Doing
- Lead and manage the UK Bus Digital App migration project through all phases of the project lifecycle.
- Define, develop, and maintain detailed project plans, schedules, and budgets using appropriate tools and techniques.
- Proactively manage project risks and issues, developing mitigation and contingency strategies.
- Ensure delivery against agreed scope, time, cost, and quality objectives while achieving benefits realisation targets.
- Produce clear and regular progress reports for senior stakeholders.
- Build trusted relationships with internal and external stakeholders, managing expectations and ensuring effective communication at all levels.
- Drive continuous improvement, identifying opportunities to enhance processes and delivery capability.
- Ensure formal project closure and post-implementation reviews are completed effectively.
What We’re Looking For
- A proven track record of successfully delivering end-to-end technology projects or programmes.
- Strong understanding of the software development lifecycle and experience managing third-party integrations.
- Excellent stakeholder management and communication skills, with the ability to influence at all organisational levels.
- Experience using project management tools such as Monday.com, Jira, or Asana.
- Familiarity with both Waterfall and Agile methodologies (Scrum, Kanban).
- A passion for driving change and process improvement.
- Prince2, APM, or equivalent project management qualification (desirable).
- Resilience under pressure, with the ability to manage multiple priorities and meet tight deadlines.
Key Stakeholders
- Digital & Commercial Platforms Director
- Marketing & Customer Service Director
- Project Teams (Product Owners, Testers, Designers, Commercial & Operational team members)
- Wider Business and Customer Stakeholders
Why Join Us
At Arriva, you’ll have the opportunity to make a tangible impact on how millions of customers experience our services every day. You’ll be part of a forward-thinking, collaborative digital function that’s driving meaningful transformation across one of Europe’s largest transport operators.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management and Information Technology
Project Manager in Luton employer: Arriva Group
Arriva Group is an excellent employer, offering a supportive work culture that prioritises employee growth and community service. With paid training to obtain your PCV licence and competitive pay starting at £14.50 per hour, you will enjoy unique benefits such as free bus travel for you and your family, making it a rewarding place to build your career in Milton Keynes.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Project Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Arriva Group and understanding their digital transformation goals. Tailor your responses to show how your experience aligns with their needs, especially around managing complex projects and stakeholder relationships.
✨Tip Number 3
Practice your pitch! Be ready to explain your project management successes clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Arriva and being part of our exciting journey.
We think you need these skills to ace Project Manager in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Project Manager role. Highlight your experience with technology projects and any relevant tools like Jira or Asana. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and project management, and explain why you’re excited about the opportunity at Arriva. Let us know how you can contribute to our digital transformation journey.
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience in managing stakeholders. We value strong communication skills, so give examples of how you've influenced decisions and built relationships in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Arriva Group
✨Know Your Project Management Tools
Familiarise yourself with tools like Monday.com, Jira, or Asana before the interview. Be ready to discuss how you've used these platforms in past projects, as this will show your practical experience and understanding of project management methodologies.
✨Demonstrate Stakeholder Management Skills
Prepare examples that highlight your ability to build relationships and manage expectations with stakeholders. Think about times when you had to influence decisions or communicate complex information clearly, as this is crucial for the role.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous projects and how you overcame them. Highlight your proactive approach to risk management and your strategies for ensuring minimal disruption during transitions.
✨Understand the Company’s Vision
Research Arriva Group and their digital transformation goals. Show enthusiasm for their mission to enhance customer experience through technology, and be prepared to share ideas on how you can contribute to this vision as a Project Manager.
