Arriva in Luton is seeking a Customer Service Centre Team Leader to guide a team of customer service advisors across the UK bus network. You will coach, motivate, and develop your team to deliver outstanding service and resolve issues efficiently.
Reporting to the operations manager, you will monitor KPIs, drive quality, and champion a customer-centred culture aligned with Arriva values, while collaborating with colleagues to continually improve operations and passenger experience.
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Customer Service Team Leader — Inspire & Elevate Service in Luton employer: Arriva Group
Arriva Road Transport Services is an excellent employer, offering a dynamic work environment in York or Derby with the flexibility of hybrid working. Employees benefit from competitive salaries, free travel on Arriva services after six months, and a strong commitment to diversity and inclusion, fostering a culture where every team member can thrive and grow professionally.
