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- Tasks: Lead and inspire a team to elevate customer service experiences.
- Company: A leading transport company based in Luton with a focus on customer satisfaction.
- Benefits: Competitive salary, free bus pass, overtime opportunities, and career development.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Strong leadership, communication, and problem-solving skills with customer service experience.
The predicted salary is between 27400 - 27400 £ per year.
A leading transport company based in Luton is seeking a Customer Service Team Leader to inspire and manage a team of advisors. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven track record in customer service.
This full-time role offers a salary of £27,400 per annum, plus opportunities for overtime, and comes with benefits such as a free bus pass and career development prospects.
Customer Service Team Leader - Elevate Customer Experience in Luton employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader - Elevate Customer Experience in Luton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired a team or solved a tricky problem. Being able to share these experiences will make you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Team Leader - Elevate Customer Experience in Luton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and managed teams in the past, so share specific examples that showcase your skills.
Communicate Clearly: Strong communication is key for this role. Use clear and concise language in your application. We appreciate a well-structured response that gets straight to the point while still being friendly and engaging.
Problem-Solving Examples: Don’t forget to include examples of how you've tackled customer service challenges. We love seeing candidates who can think on their feet and come up with effective solutions, so share those stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at Arriva Group
✨Know the Company Inside Out
Before your interview, do some digging into the transport company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving skills. Think of common customer service challenges and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
