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For Companies At a Glance
- Tasks: Lead and empower a team to deliver exceptional customer service.
- Company: Join Arriva, a leading transport company with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, free bus pass, and career development opportunities.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Natural leader with a passion for customer service and team coaching.
- Other info: Dynamic work environment with rotating shifts and great progression potential.
The predicted salary is between 27400 - 30560 £ per year.
Customer Service Centre Team Leader
Location: Luton Head Office
Hours: Monday to Friday – rotating shifts (08:00–16:00 one week, 10:00–18:00 the next)
Salary: £27,400 per annum + opportunity for overtime
Benefits: Free bus pass, great career development and progression
Are you a natural leader with a passion for delivering brilliant customer service? Do you thrive in a busy, fast-paced environment where every day is different? If so, we’d love you to join us at Arriva as our next Customer Service Centre Team Leader in Luton.
In this role, you’ll lead, coach, and empower a team of customer service advisors who support millions of bus customers across the UK. You’ll be the driving force behind a high-performing team—helping them deliver exceptional service, solve problems, resolve complaints, and create consistently positive experiences.
Guided by Arriva’s values of Doing the Right Thing, Caring Passionately, and Making a Difference, you’ll shape a culture built on empathy, accountability, and continuous improvement.
What You’ll Be Doing:
- Lead, coach, and empower a team of customer service advisors.
- Deliver exceptional service and solve problems.
- Resolve complaints and create positive experiences.
- Shape a culture of empathy, accountability, and continuous improvement.
Customer Service Team Leader in Luton employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Luton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Arriva on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your leadership style aligns with Arriva’s values. We want to see how you can make a difference in their customer service team!
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers. This will demonstrate that you truly care about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Arriva.
We think you need these skills to ace Customer Service Team Leader in Luton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any leadership experience you have. We want to see how you've empowered others and created a positive environment in previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Service Team Leader role. We love seeing genuine interest!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a fast-paced environment like ours.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Arriva Group
✨Know the Company Values
Before your interview, take some time to understand Arriva's core values: Doing the Right Thing, Caring Passionately, and Making a Difference. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to lead and empower your team. Prepare to discuss your leadership style and provide examples of how you've successfully coached or motivated a team in the past. Highlight any strategies you used to improve team performance or customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints. Practice responding to common situations you might face in this role, such as dealing with an upset customer or managing a team member who is underperforming. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about the team dynamics, opportunities for career development, or how success is measured in the Customer Service Centre. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
