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- Tasks: Lead day-to-day bus operations, ensuring safety and excellent service delivery.
- Company: Join Arriva Group, a leader in public transport with a focus on community values.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for customer satisfaction.
- Other info: Dynamic role with opportunities to innovate and improve service delivery.
The predicted salary is between 36000 - 60000 £ per year.
As a Sites Manager for Arriva London, you will be responsible for the full effective management of the day-to-day operations of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Roles are currently available in North, Central and South London.
Leading the depot operation of Bus Drivers, Engineering, Operational Management and Support, you will demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.
Purpose of the role
- Contribute to the achievement of the site annual business plan by effectively managing the day to day operation of bus services.
- Demonstrate effective and motivational leadership of the operational teams.
- Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve.
Main Responsibilities
- Health and Safety: Be responsible for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations.
- Customer: Ensure site team deliver excellent service delivery in accordance with stakeholder requirements, Company Policies and Procedures.
- People: Develop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I).
- Quality: Lead the delivery of outstanding service delivery and operational compliance.
- Financial And Decision-making: Contribute to the development of the site's annual budgets business plan.
- Continual Improvement & Innovation: Continuously review the operating terrain, identify areas, processes and systems which through innovation can be substantially improved.
- Corporate Social Responsibility: Uphold, safeguard and promote the reputation and values of the organisation throughout all internal and external business relationships and activities.
Person Specification
- Demonstrate the Arriva Values and Leadership Mindset.
- A proven track record of management responsibilities of an operational facility.
- Experience of leading, managing, motivating and developing large high performing teams across multiple sites.
- Background in a customer facing environment.
- Demonstrable experience in creating a safe and continuously improving working environment.
- Experience of working in partnership with Trade Unions.
This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager.
Site Operations Manager in London employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Arriva. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Arriva’s values and recent projects. Show us you’re not just a fit for the role but also for the company culture. Tailor your answers to reflect how you can contribute to their mission.
✨Tip Number 3
Practice your leadership stories! As a Site Operations Manager, you’ll need to demonstrate your ability to lead teams effectively. Share specific examples of how you’ve motivated teams and improved performance in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you on their radar and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Site Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Site Operations Manager role. Highlight your experience in managing operations, leading teams, and achieving performance targets. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody the Arriva Values. We love seeing genuine enthusiasm and a personal touch.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. Share examples of how you've motivated teams and driven operational excellence. We’re looking for someone who can inspire and lead effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Arriva Group
✨Know the Company Inside Out
Before your interview, make sure you research Arriva Group thoroughly. Understand their values, mission, and recent developments in the bus service sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Leadership Skills
As a Site Operations Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led teams, improved performance, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Focus on Health and Safety
Given the emphasis on health and safety in the job description, be ready to discuss how you've implemented safety protocols in previous roles. Share specific instances where you ensured compliance and improved safety standards, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare insightful questions to ask your interviewers. Inquire about their expectations for the role, challenges they face in operations, or how they measure success. This shows that you're proactive and genuinely interested in contributing to their team.
