At a Glance
- Tasks: Shape and deliver digital solutions that enhance customer experience and commercial performance.
- Company: Join Arriva, a leading passenger transport provider across Europe with a strong sustainability agenda.
- Benefits: Hybrid working, competitive salary, and opportunities for career development.
- Other info: Collaborative culture with a focus on continuous improvement and innovation.
- Why this job: Make a real impact on customer experience and commercial outcomes in a dynamic environment.
- Qualifications: Experience in managing product backlogs and delivering digital products in complex organisations.
The predicted salary is between 50000 - 65000 £ per year.
Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering approximately 1.6 billion passenger journeys each year. Through buses, trains, coaches, trams, waterbuses, bike‑sharing systems, on‑demand transport solutions and a rolling stock leasing business, we proudly connect people and communities safely, reliably and sustainably across 11 countries. Our purpose is simple: to deliver these services in a better way, every day.
We are seeking a Product Owner – Customer & Commercial to join our Product team, playing a key role in shaping and delivering digital and technology‑driven solutions that enhance customer experience and commercial performance across the Group. This is a high‑impact role at the intersection of business and technology, focused on translating customer and commercial priorities into clear, actionable requirements for delivery teams.
Key Responsibilities:
- Translating product vision and business objectives into well‑defined user stories and acceptance criteria.
- Owning and maintaining a prioritised product backlog, ensuring alignment with customer needs and commercial goals.
- Working closely with delivery teams throughout the development lifecycle, providing clarity and guidance to enable successful delivery.
- Participating in agile ceremonies, monitoring progress and proactively identifying and resolving risks or blockers.
- Collaborating with business units, support teams, IT partners and platform teams to validate requirements and manage dependencies.
- Engaging with stakeholders across customer, commercial, marketing and operational functions to capture feedback and align on priorities.
- Ensuring solutions are scalable, secure and aligned with platform and architectural standards.
- Monitoring product performance post‑launch, using data and insights to inform continuous improvement and future development.
You will contribute to a diverse portfolio spanning customer experience, ticketing and retail, CRM and sales, revenue management, marketing and digital, and accessibility and inclusion – supporting the delivery of solutions that have a direct impact on both customers and the business.
What We Are Looking For:
We are looking for a collaborative and commercially aware Product Owner with experience delivering digital or technology products in a complex organisation.
You Will Bring:
- Experience managing product backlogs and translating business needs into actionable delivery requirements.
- A strong understanding of agile ways of working and experience operating within cross‑functional delivery teams.
- The ability to engage and influence a broad range of stakeholders, translating between technical and non‑technical audiences.
- Strong organisational and prioritisation skills, with the ability to balance competing demands in a dynamic environment.
- A data‑driven mindset, using insights and performance metrics to inform decisions and drive improvements.
- A proactive and adaptable approach, with the confidence to operate in an evolving and sometimes ambiguous environment.
You’ll be someone who enjoys working at the intersection of business and technology, with a natural curiosity for how digital solutions can improve customer outcomes and commercial performance. With a structured and collaborative approach, you’ll be confident taking ownership of delivery and guiding work from concept through to implementation. Thriving in a fast‑paced environment, you’ll build strong relationships across the organisation and bring clarity to complex challenges, ensuring that priorities remain aligned to delivering real value.
This role offers the opportunity to influence a broad and evolving portfolio of customer and commercial products across a major European organisation. You’ll work closely with stakeholders at all levels, contributing to solutions that improve customer experience, drive commercial outcomes and support Arriva’s wider transformation journey.
If you enjoy translating ideas into impactful products and want to play a key role in shaping digital capability across a complex, international business, this is an exciting opportunity to develop your career within Arriva.
The closing date for applications is Wednesday 3 June 2026. Arriva group reserves the right to close this vacancy early.
Product Owner - Customer and Commercial in London employer: Arriva Group
Arriva is an exceptional employer that prioritises employee growth and well-being, offering a hybrid working model that promotes a healthy work-life balance. With a strong commitment to sustainability and innovation, employees have the opportunity to shape impactful digital solutions while collaborating with diverse teams across Europe. The dynamic work culture fosters continuous improvement and provides ample opportunities for professional development within a major player in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Customer and Commercial in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re genuinely interested in how you can contribute to their mission of enhancing customer experience.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Product Owner. Highlight your experience with agile methodologies and managing product backlogs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Arriva.
We think you need these skills to ace Product Owner - Customer and Commercial in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Product Owner role. We want to see how you can translate customer needs into actionable requirements, so don’t hold back on showcasing relevant projects!
Showcase Your Agile Experience:Since this role involves working within cross-functional delivery teams, it’s crucial to demonstrate your understanding of agile methodologies. Share specific examples of how you've successfully managed product backlogs and collaborated with teams in a dynamic environment.
Engage with Stakeholders:We love seeing candidates who can engage and influence a variety of stakeholders. In your application, mention instances where you’ve effectively communicated between technical and non-technical audiences to drive product success.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our journey at Arriva!
How to prepare for a job interview at Arriva Group
✨Know Your Product Backlog
Familiarise yourself with the concept of a product backlog and be ready to discuss how you would prioritise tasks based on customer needs and business goals. Think about examples from your past experience where you successfully managed a backlog and delivered value.
✨Engage with Stakeholders
Prepare to talk about how you’ve collaborated with various stakeholders in previous roles. Highlight your ability to translate technical jargon into layman's terms and vice versa, ensuring everyone is on the same page. This will show your strong communication skills.
✨Embrace Agile Methodologies
Brush up on agile principles and be ready to share your experiences working within cross-functional teams. Discuss specific agile ceremonies you've participated in and how they contributed to successful project outcomes. This will demonstrate your understanding of agile ways of working.
✨Data-Driven Decision Making
Be prepared to discuss how you use data and performance metrics to inform your decisions. Share examples of how insights have led to improvements in products or processes in your previous roles. This will showcase your analytical mindset and commitment to continuous improvement.
