CrossCountry in Birmingham is seeking an Operational and Customer Standards Manager to lead the development and embedding of operational standards for service delivery, station management and frontline conduct.
You will work with Operations, Control, Fleet, Safety, HR and Learning & Development to make standards practical and consistently applied, using audits and customer feedback to identify improvements and turn data into actionable insights.
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Operational Standards & Customer Experience Lead in London employer: Arriva Group
Arriva Road Transport Services is an excellent employer, offering a dynamic work environment in York or Derby with the flexibility of hybrid working. Employees benefit from competitive salaries, free travel on Arriva services after six months, and a strong commitment to diversity and inclusion, fostering a culture where every team member can thrive and grow professionally.
