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- Tasks: Investigate and resolve suspected fraud to protect revenue across the rail network.
- Company: Join a dynamic team at CrossCountry, committed to integrity and safety.
- Benefits: Competitive salary of £37k, career development opportunities, and a supportive work environment.
- Other info: Be part of a growing team with a focus on innovation and teamwork.
- Why this job: Make a real difference by preventing fraud and ensuring compliance in a vital industry.
- Qualifications: Experience in investigations and strong communication skills are essential.
The predicted salary is between 37000 - 37000 £ per year.
This role brings an exciting opportunity for the right candidate to join our growing Fraud Team. Reporting into the Fraud Manager, we are looking for an experienced investigator to protect CrossCountry’s revenue through the prevention and detection of fraudulent activity across our network.
Purpose of job
The purpose of the Fraud Investigator is to identify, investigate, and support the resolution of suspected fraudulent activity across the rail network. Working closely with Fraud Analysts and Revenue Protection teams, the postholder will develop cases, gather evidence, and support enforcement outcomes. The role will contribute to the Revenue Protection and Anti-Fraud strategy by protecting revenue, ensuring compliance with relevant legislation, and supporting the effective resolution of fraud cases.
Principal Accountabilities
- Support the Revenue Protection and Fraud team in the delivery of the Revenue Protection and Anti-Fraud strategy.
- Identify, assess, and investigate suspected fraud across the rail network.
- Conduct interviews with suspects and witnesses, gathering evidence to support case development.
- Prepare high-quality investigation files and prosecution packs in line with evidential and regulatory standards.
- Maintain accurate, audit-ready case records within internal systems.
- Draft and issue investigation-related correspondence, including customer communications.
- Monitor and manage case-related payments, including settlements, instalment plans, and reconciliations.
- Administer settlement processes and support customer.
Fraud Investigations Officer in London employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigations Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Fraud Investigations Officers. Practice your responses and think of examples that showcase your skills in investigation and evidence gathering. Confidence is key!
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your previous investigations and successes. This will help you stand out during interviews and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Fraud Investigations Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud Investigations Officer role. Highlight your relevant experience in investigations and any specific skills that align with the job description. We want to see how you can contribute to our Fraud Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud prevention and how your background makes you a perfect fit for this role. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Investigation Skills: In your application, be sure to showcase your investigative skills and any relevant achievements. Whether it's conducting interviews or preparing case files, let us know how you've successfully tackled similar challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Arriva Group
✨Know Your Fraud Basics
Before the interview, brush up on your knowledge of fraud detection and prevention techniques. Familiarise yourself with common types of fraud in the rail industry and be ready to discuss how you would approach investigating them.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your investigative skills. Think about past experiences where you've successfully identified or resolved fraudulent activity and be prepared to share those stories.
✨Showcase Your Communication Skills
As a Fraud Investigations Officer, you'll need to conduct interviews and draft correspondence. Practice articulating your thoughts clearly and confidently, as effective communication is key in gathering evidence and working with various teams.
✨Understand Compliance and Legislation
Familiarise yourself with relevant legislation and compliance standards related to fraud investigations. Being able to discuss how you ensure adherence to these regulations will show that you're serious about protecting revenue and maintaining integrity.