Corporate Communications Manager in London

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager – who acquired Arriva in 2024.

We are seeking a Communications Manager to join our Corporate Communications team. Working across internal and external communication, this role requires a proactive, energetic communicator with an understanding of audiences and multichannel content development and delivery who is comfortable in a busy and fast‐moving environment. You will work cross‐functionally with teams across the business to ensure consistent, timely, and effective communications. This role will be based from either the London or Sunderland office.

• Identify and develop stories that resonate with key stakeholders and audiences and tell the Arriva story.
• Execute communications across corporate channels, including the intranet, internal newsletters, executive communications, email platforms, corporate social media, events, town halls, external website and media engagement.
• Support co‐ordination of communications activity working with communications teams across the Group, gathering information and managing a content planner.
• Create high‐quality written, visual, and multimedia content that reflects the company's values, priorities, and voice.
• Partner with internal departments to create content for internal and external campaigns.
• Help ensure the smooth running of the team by supporting with the management of external agencies, the photo gallery and video library, the content calendar and other essential functions.
• Participate in the press office on‐call rota and development of daily news summaries.

• At least 2–3 years' experience in communications either in‐house or in an agency.
• Excellent writing and storytelling skills.
• Good judgement and news sense.
• An understanding of reputation management principles.
• Understanding interest in internal communications tools (e.g., SharePoint, Staffbase, Viva Engage, Canva), video production and editing skills and an interest in emerging technologies.
• Project management and prioritisation skills; ability to manage multiple stakeholders and meet tight deadlines.
• Highly collaborative team player.
• Strong attention to detail and a positive attitude.
• Experience of working in a fast‐moving business.

This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.