At a Glance
- Tasks: Assist with catering supply and provide top-notch customer service at Edinburgh Waverley.
- Company: Join a dynamic team in a bustling train station environment.
- Benefits: Earn £33,216 per year with flexible shifts and training opportunities.
- Other info: Diverse and inclusive workplace with career growth potential.
- Why this job: Make a difference by ensuring customers have a great travel experience.
- Qualifications: Previous customer service experience and ability to handle pressure.
The predicted salary is between 33216 - 33216 £ per year.
Salary is £33,216 per year based on 35 hours per week.
An exciting position has become available for a Customer Service Assistant based at Edinburgh Waverley.
Joining part of the existing team at Edinburgh you will assist with both catering supply and customer service procedures, ensuring a safe and effective workplace for all our teams and customers.
You will continually provide excellent customer service no matter what the circumstances are.
You will be responsible for picking and taking catering orders from the Service Centre on the Station to the train, ensure all orders are fulfilled and delivered on time to the relevant train, ensure all temperature checks are adhered to and carry out cleaning as required.
You will also be responsible for a variety of tasks including following all safety procedures, answering customer enquiries and assisting customers to the trains as well as ensuring our trains have the correct stock on board.
It will be your responsibility to sign for deliveries of catering products, ensure stock rotation, refresh and deliver pump pot to the trains.
At all times you will keep our customers, and those of other Train Operating Companies informed of any changes to their train service especially in times of disruption.
This position covers a variety of shifts over 7 days between 04:45 and 19:30, although Sunday is outside the working week you will be rostered to work and be expected to work it if it can't be covered.
If you are interested in applying for this position you will need to send in your CV and attach a personal statement to clearly demonstrate your skills and experience relevant to the below:
- Previous customer service experience
- Experience of working shifts
- Basic food hygiene (although training will be given)
- Ability to handle difficult situations
- Ability to think on your feet
- Experience of meeting deadlines and working under pressure
- Experience within logistics (although not essential)
- IT Literate
The successful candidate will be required to undertake a medical examination & substance abuse screening and a DBS check.
To apply, please submit your CV by the close date of Friday 20th November 2026.
We acknowledge the importance of our people's diverse experiences, talents and cultures.
Embracing diversity and creating inclusion is a key component of our talent strategy.
The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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Customer Service Assistant- Edinburgh Waverley employer: Arriva Group
Arriva Road Transport Services is an excellent employer, offering a dynamic work environment in York or Derby with the flexibility of hybrid working. Employees benefit from competitive salaries, free travel on Arriva services after six months, and a strong commitment to diversity and inclusion, fostering a culture where every team member can thrive and grow professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant- Edinburgh Waverley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arriva Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arriva Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant- Edinburgh Waverley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arriva Group:Your cover letter is your chance to shine! Tell us why you want to work at Arriva Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arriva Group!
How to prepare for a job interview at Arriva Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
