Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent customer service and ensure safety at Eaglescliffe station.
- Company: Join Grand Central, part of the Arriva Group, a community-focused train operator.
- Benefits: Permanent contract with competitive salary and diverse work environment.
- Why this job: Be the friendly face of travel and make a difference in customers' journeys.
- Qualifications: Great communication skills and previous customer service experience preferred.
- Other info: Flexible shift patterns with opportunities for personal growth and development.
The predicted salary is between 20000 - 26000 £ per year.
Join to apply for the Customer Service Assistant – Station role at Arriva Group
Be among the first 25 applicants
Contract: Permanent
Location: Eaglescliffe Station
Salary: £23,121.11 per annum
Hours: Rota basis working across 7 day period
About the Role
As a Station Customer Service Assistant you will be responsible for providing a highly visible great customer experience at Eaglescliffe station ensuring the safety and security of station users. Duties will consist of offering a range of rail ticket products, supporting travel information, customer assistance including those with mobility impairments and station presentation duties.
What You’ll Do
- Deliver a high level of customer service with focus on Grand Central’s Brand Drivers
- Provide a highly visible station presence including, where appropriate, train side attendance for Grand Central arrivals and departures
- Retail the full range of rail tickets
- Process refunds as appropriate
- Provide customer support and information during periods of disruption
- Maintain a safe and tidy environment, ensuring the station is clean, safe and secure at all times.
- Where required, account for continuity stock and associated sales and administration returns.
- Assist customers with luggage and those that have mobility impairments.
What You Bring
- Flexibility – shift patterns of the role is on a rota basis which covers a 7 day operation with earliest starts from 07:00 and latest finish 17:30
- Customer Service – you will be a great face to face communicator with previous experience working within a busy customer service environment
- Proactive – you have experience working on your own with the ability to stay calm under pressure whilst maintaining safety at all times
- Problem Solver – You can tackle any challenge with a smile and find solutions when things get tricky.
- Although not essential good geographical knowledge of the passenger railway would be beneficial
- Meet industry medical requirements for the role
About us
Grand Central, part of the Arriva Group, is an open-access train operator linking the North East and West Yorkshire with London. We focus on giving customers the best journey possible, calling at smaller stations and engaging with local communities through social responsibility programs.
At Arriva we acknowledge the importance of our people\’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy.
#J-18808-Ljbffr
Customer Service Assistant - Station employer: Arriva Group
Contact Detail:
Arriva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Station
✨Tip Number 1
Get to know the company! Research Arriva Group and understand their values, especially around customer service and community engagement. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the station and how you'd handle them. Being able to demonstrate your problem-solving abilities and calmness under pressure will really impress the interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Eaglescliffe Station.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Arriva Group. Don’t miss out on being one of the first 25 applicants!
We think you need these skills to ace Customer Service Assistant - Station
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to match the role at Arriva Group. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Arriva Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the key responsibilities like providing customer support, processing tickets, and maintaining a safe environment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your ability to connect with people and solve problems effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. These might involve handling disruptions or assisting customers with mobility impairments. Practice your responses to these types of questions, focusing on how you would remain calm under pressure and ensure safety while providing assistance.
✨Research Grand Central and Arriva Group
Take some time to learn about Grand Central and its values, especially their focus on community engagement and customer experience. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their mission and demonstrate your enthusiasm for joining their team.
