CrossCountry is recruiting a Customer Relations Duty Manager to lead a high-performing team responsible for delivering excellent customer service while meeting regulatory requirements. You will drive performance, improve customer satisfaction and implement continuous improvement through coaching, change leadership and collaboration with stakeholders across the business.
Experience in fast-paced service environments, strong people leadership, data analysis and reporting will be essential to
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Customer Relations Leader - Service Excellence & Compliance employer: Arriva Group
Arriva Road Transport Services is an excellent employer, offering a dynamic work environment in York or Derby with the flexibility of hybrid working. Employees benefit from competitive salaries, free travel on Arriva services after six months, and a strong commitment to diversity and inclusion, fostering a culture where every team member can thrive and grow professionally.
