Business Development Administrator

Location: Liverpool (Aintree), Derby (Ascot Drive), Luton (Luton Bus Depot), Leicester (Thurmaston), Sunderland (Doxford)

Contract: Permanent

Hours: 37.5 per week

Join Arriva and help keep our business moving forward. We're looking for a highly organised Business Development Administrator to support our Business Development and Commercial teams. This is a varied administrative role where you'll play a key part in delivering excellent service to our business customers while ensuring our internal processes run smoothly and efficiently.

Working closely with the Business Development Managers, Head of Business Development and wider Commercial team, you'll be responsible for managing customer accounts, processing orders, maintaining records, and providing essential administrative support that helps drive business growth. If you're someone who enjoys working with customers, thrives in a fast-paced environment, and takes pride in delivering accurate, high-quality administration, we'd love to hear from you.

This role will be on a hybrid working basis, a minimum of 3 days per week from our Liverpool (Aintree), Derby (Ascot Drive), Luton (Luton Bus Depot), Leicester (Thurmaston), or Sunderland (Doxford) office, with the remainder focused on where you can best deliver for your colleagues while maintaining a healthy work-life balance.

What you'll be doing

• Process business customer orders and liaise with suppliers to ensure timely fulfilment.
• Prepare invoices, credits and associated administrative documentation.
• Maintain and update business development dashboards and performance reports.
• Manage customer account set-ups, amendments, cancellations and ongoing administration.
• Support the administration of direct debit schemes and customer payment arrangements.
• Monitor and manage shared inboxes, responding to customer queries professionally and efficiently.
• Issue and manage mobile ticket products through the Arriva app.
• Administer smart card fulfilment and maintenance activities.
• Coordinate bulk student travel pass orders, including reporting, data management and cancellation processing.
• Maintain accurate customer records and documentation in line with company requirements.
• Build effective working relationships with internal and external stakeholders.
• Provide support at promotional events and customer engagement activities when required, including occasional work outside of normal office hours.

What we're looking for

• Previous administration experience within a busy office environment.
• Strong Microsoft Office skills, particularly Excel, Outlook, Word and Teams.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities and work to tight deadlines.
• Strong organisational skills and excellent attention to detail.
• A proactive approach with the ability to manage workloads independently.
• A collaborative, team-focused mindset.
• An understanding of confidentiality and GDPR requirements.
• A passion for delivering excellent customer service.

Why Arriva?

At Arriva, you'll be part of a business that connects communities and helps millions of people travel every day. We offer a supportive environment where your contribution is valued, alongside opportunities to develop your skills and build a rewarding career. If you're looking for a role where no two days are the same and where you can make a real impact behind the scenes, we'd love to hear from you. Apply today and help us deliver great service to our customers and business partners.