At a Glance
- Tasks: Ensure safe and enjoyable journeys for passengers while managing ticket sales and customer needs.
- Company: Join CrossCountry, a leading rail service with a focus on customer experience.
- Benefits: Enjoy free train travel, competitive salary, pension scheme, and generous holiday entitlement.
- Other info: Dynamic role with shift work; training provided at our Customer Service Training Centre.
- Why this job: Be the face of CrossCountry and make every journey memorable for our customers.
- Qualifications: Passion for customer service and ability to handle unexpected challenges.
The predicted salary is between 30920 - 30920 £ per year.
New Year- New Start??
We are recruiting for Senior Conductors to join Cross Country in March 2027 at Birmingham New Street.
Would you like to work onboard our Turbostar trains, travelling at up to 100mph, helping to transport people across the UK?
Would you like a role where no two days are the same and you meet different people every day?
Are you passionate about delivering excellent Customer Service?
Are you focussed on delivering a safe train journey for all our customers and your colleagues?
If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Senior Conductor with Cross Country at Birmingham.
As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £30,920per annum during the first 12 months, rising to £39,147per annum after 12 months.
Average hours are 37 per week.
Senior Conductors are the face of Cross Country, so you’ll make sure that every journey is a great one for our customers.
You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.
Not every day runs smoothly on the Railway, and you could face many different challenges as a Senior Conductor, so you need to be able to deal with the unexpected in a calm but confident way.
You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!!
You’ll ensure that our customers have a memorable experience every timethey travel with Cross Country.
Safetyis always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.
Your initial 10 week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role.
This is not a 9 to 5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.
You must live within 1 hour’s commute of Birmingham and be able to travel at unsocial hours reliably due to the shiftwork involved.
Please note, Senior Conductorpositionsare safetycritical, and the successful applicants will require a safety critical medical and a DBS check.
We acknowledge the importance of our people’s diverse experiences, talents and cultures.
Embracing diversity and creating inclusion is a key component of our talent strategy.
The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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Senior Conductors- Birmingham New Street employer: Arriva Group
Arriva Road Transport Services is an excellent employer, offering a dynamic work environment in York or Derby with the flexibility of hybrid working. Employees benefit from competitive salaries, free travel on Arriva services after six months, and a strong commitment to diversity and inclusion, fostering a culture where every team member can thrive and grow professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Conductors- Birmingham New Street
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Arriva Group.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Arriva Group. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Senior Conductors- Birmingham New Street
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Arriva Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Arriva Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Arriva Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Arriva Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Arriva Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Arriva Group.
