Retail Service Managers – Birmingham (On Board Catering Crew)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Birmingham.
What you'll be doing
As a Retail Service Manager , you will be the face of CrossCountry onboard our trains - providing a warm welcome, delivering a high-quality catering service through the train either with a Trolley Service or from the On Board Shop, making every journey a positive experience for our customers.
From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.
What's in it for you?
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Starting salary : £26,888 pa during training , rising to £34,061 after successful training (based on a 38-hour week)
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Permanent, full-time position with great career prospects
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Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
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Opportunities to grow within a national transport brand.
What We are Looking For
We are not just hiring for a role - we're hiring the right people. Here's what success looks like:
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Excellent people skills - confident, approachable, and great at connecting with customers.
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Customer service driven - Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
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Strong work ethic - reliable, consistent, and committed to high standards.
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Team player - work seamlessly with onboard crew and local colleagues.
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Flexible - able to work early mornings, evenings, weekends, and bank holidays.
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Well-presented - professional appearance that reflects our brand.
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Personality - we want authentic, energetic individuals, not robots!
Location Requirement
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You must live within 1 hour's commute of Birmingham New Street Station and be able to travel at unsocial hours reliably.
Why Join CrossCountry?
At CrossCountry, we're committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.
In return our benefits include:
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Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
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Entry into the Pension Scheme
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Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
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75% off travel on other UK rail companies
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Discounted European rail travel after one year.
Application Deadline: Tuesday 29th September 2026.
Please note, successful applicants will be required to attend a medical and have a DBS check.
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Retail Service Managers- Birmingham New Street employer: Arriva Group
Arriva Road Transport Services is an excellent employer, offering a dynamic work environment in York or Derby with the flexibility of hybrid working. Employees benefit from competitive salaries, free travel on Arriva services after six months, and a strong commitment to diversity and inclusion, fostering a culture where every team member can thrive and grow professionally.
