CrossCountry in Birmingham is seeking an experienced Retail Service Manager to lead onboard catering and guest experience. You will be the welcoming face delivering a high-quality service, whether via trolley service or the onboard shop, ensuring passengers travel in comfort and style.
Key duties include serving refreshments in Standard Class, with First Class complimentary service, and upholding the brand's customer-focused standards across shifts.
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Onboard Retail Service Manager - Customer Experience in Birmingham employer: Arriva Group
Arriva Road Transport Services is an excellent employer, offering a dynamic work environment in York or Derby with the flexibility of hybrid working. Employees benefit from competitive salaries, free travel on Arriva services after six months, and a strong commitment to diversity and inclusion, fostering a culture where every team member can thrive and grow professionally.
